Matt, We use a SharePoint list for this. Its only for internal use, not for patrons. I guess it could be modified to be used by the public though. Staff click a link and submit a webform and SharePoint sends an email notice to any technical services staff who subscribe to notifications. We've made some tweaks to it over time and it actually works fairly well. If that interests you I would be happy to talk off-list
Melissa James Metadata Manager Central Michigan University Library Mount Pleasant MI 48859 james...@cmich.edu -----Original Message----- From: Code for Libraries <CODE4LIB@LISTS.CLIR.ORG> On Behalf Of Matthew Adair Sent: Wednesday, May 4, 2022 9:04 AM To: CODE4LIB@LISTS.CLIR.ORG Subject: [External] [CODE4LIB] Email ticket system Greetings everyone - We're looking at implementing an email ticket system for our Library (well, technically we're an archive, despite the name.) We would be interested in hearing what systems other institutions are using and their experiences with them. Right now, our strongest candidate is LibAnswers from SpringShare. So far, most of the other systems we've looked at are geared towards IT or Business/CRM. As we've been investigating, a couple of important pieces of context that have cropped are: - We are an independent unit at the University of Michigan. A lot of special collections / archives tend to be part of a larger library at their respective institutions, but we are not. - As an archive, we are non-circulating Thanks! - Matt ---- *Matthew Adair* Lead Archivist for Digital Imaging and Infrastructure Bentley Historical Library 1150 Beal Avenue Ann Arbor, Michigan 48109-2113 734-647-3537 http://bentley.umich.edu @UmichBentley *The Bentley Historical Library acknowledges that coerced cessions of land by the Anishnaabeg and Wyandot made the University of Michigan possible, and we seek to reaffirm the ancestral and contemporary ties of these peoples to the lands where the University now stands.*
