All, In the past 3 years I have been taking on some System Admin responsibilities for our ILS. My area of responsibility is supporting Technical Services staff and I do things like troubleshooting, configuration, and workflow review. ILS responsibilities are shared by a very large team in my library and I am one member of that team.
I feel like I have good technical skills like knowledge of the ILS, problem solving, tenacity, and technical documentation. I am looking for some resources to start helping me develop some softer skills like setting priorities, collaboration, training, delegation, and internal customer service. I feel like I can do better especially in how I support people running in to issues. I would really appreciate some recommendations from you all for resources to help me in these areas. Thanks in advance, *Erica Findley (she/her)* *Systems & Metadata Librarian* *x80591* Multnomah County Library Isom Operations Center: Thu 8 am - 5 pm, Fri 1:30 pm - 5:30 pm Teleworking: Mon - Wed 8 am - 5 pm, Fri 8 am - 12 pm multcolib.org <http://www.multcolib.org/> My pronouns are she/her/hers