Currently reporting to the Associate Dean, the Access Services Manager manages
the day-to-day operations of functional areas within the Access Services
division. The Library Access Services Manager has overall responsibility and
accountability for providing planning and direction [EM1] within the
department, with an emphasis on ensuring quality service for patrons. The scope
of responsibility includes Circulation and Interlibrary Loan. Participates in
the development, recommendation, and administration of division policies,
procedures, and processes. Works collaboratively with College departments, the
community, and/or external agencies. Supervises and evaluates 7 direct reports
and serves on Library committees as requested. The Library Access Services
Manager should be a team-builder with deep experience serving diverse
populations in changing student populations and a keen interest in advancing
and enhancing the department’s focus on equitable practices, diversity, and
inclusion. The manager should be committed to creating a welcoming environment
for all stakeholders and be able to lead a committee on building safety and
operations. Additionally, the Access Manager will contribute to student success
by:
· Analyzing and managing workflows and processes to improve delivery, speed,
effectiveness, and accuracy of resource sharing, including working with
consortium partners.
· Working with colleagues to develop a team environment that embraces
diversity, inclusiveness, equity and a sense of belongingness for students.
· Working with the Access Services team to promote a student-centric focus.
· Conducting regular needs assessments, developing timelines, and implementing
change and quality control activities for the service desk.
· Making suggestions for library services hours for maximum student access and
efficient services.
The regular schedule for this position may include work on holidays, inclement
weather, and official University closings. The Access Services Manager will
also be scheduled to work in rotation with circulation staff during extended
hours for mid-terms and finals.
The successful candidate will be dedicated to responsive, collegial, and
proactive engagement with colleagues and the WCU community. WCU is an Equal
Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
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