On 10/6/2010 10:44, Amy wrote:
We are having a problem with a single student whose account was deleted from
LDAP by Technology, and then had her account re-established. She has the
same username and status as she used to have.
She is now unable to login to any of the library resources that use LDAP to
authenticate patrons. This includes our catalog& e-resources (through III)
and a Ruby on Rails group study room web application that uses LDAP
authentication.
In situations like these, I find you just have to keep digging at it
until you figure out what the problem is. If you have access to the LDAP
queries in III and the RoR app, check them to make sure there isn't
anything the systems are expecting to find that wasn't regenerated. Like
when the record was created, or some default settings or something.
Also, check whatever mechanism is used for batch-creation (assuming
there is one) to see if it sets anything differently than whoever did
the re-creation.
--
Yitzchak Schaffer
Systems Manager
Touro College Libraries
(212) 463-0400 x5230
http://www.tourolib.org/
Access Problems? Contact systems.libr...@touro.edu
