We've looked extensively into the question during the past year; our Reference Archivist has been soliciting and collecting data on products folks are using, how well they like them, and what they are using them for. There is also a lot of discussion on the Reference and Outreach lists on this topic.
Altarama's RefTracker has come out as one product that can be well used by multiple types of archives/libraries/special collections. It can be hosted or licensed for local implementation. They have great customer service and are willing to set up trials so you can test out the software and all the features. They have recently added in some features that are useful to phone/tablet users as well as connecting in with Skype. http://www.altarama.com/ Gimlet doesn't allow for multiple back and forth interactions and attachments although it looks great for quick one-off reference question/answers and for keeping reference stats. Kari R. Smith, Digital Archivist MIT Libraries, Institute Archives and Special Collections 617-258-5568 | smithkr (at) mit.edu http://libraries.mit.edu/archives/ -----Original Message----- From: Code for Libraries [mailto:CODE4LIB@listserv.nd.edu] On Behalf Of Halbert, Helen Sent: Thursday, August 22, 2013 4:26 PM To: CODE4LIB@listserv.nd.edu Subject: Re: [CODE4LIB] Desk Statistics Software Question Thanks for all your responses, folks. I'm wondering if anyone has any recommendations of systems/platforms specifically for recording reference questions (and answers) and putting together a searchable knowledge base? Seems like Gilmet might be good for this -any others? Helen On 2013-08-22 12:48 PM, "Kaile Zhu" <kz...@uco.edu> wrote: >People here only need a monthly report. What I have is simple, but >clear, with a bar graph and hits in number and percentage. But I am >interested in your approaches. - Kelly Zhu > >-----Original Message----- >From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of >Joshua Welker >Sent: 2013年8月22日 14:38 >To: CODE4LIB@LISTSERV.ND.EDU >Subject: Re: [CODE4LIB] Desk Statistics Software Question > >I strongly recommend HighCharts. It's free and entirely in Javascript, >and the charts is creates are rendered as SVG and can be manipulated in >real-time in the browser. I tried the Google Chart API but couldn't >make heads or tails of it. > > >Josh Welker > > >-----Original Message----- >From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of >Kaile Zhu >Sent: Thursday, August 22, 2013 2:33 PM >To: CODE4LIB@LISTSERV.ND.EDU >Subject: Re: [CODE4LIB] Desk Statistics Software Question > >I like your line graph. Mine is using simple css to draw the bar. I >am working on using google chart api to draw combo graph (bar + line). >Once I finish it, it should look much nicer. .NET has its own chart >controls, but it's server side and clumsy. - Kelly Zhu > >-----Original Message----- >From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of >Stephen Zweibel >Sent: 2013年8月22日 14:14 >To: CODE4LIB@LISTSERV.ND.EDU >Subject: Re: [CODE4LIB] Desk Statistics Software Question > >I did the same, but with Python! Available here: >https://github.com/szweibel/Augur > >Allows for customization of what you're tracking. Also open-source. >Photos attached. > >Stephen Zweibel >Visiting Reference Librarian >Health Professions Library >Hunter College >szwei...@hunter.cuny.edu > > > >On 8/22/13 3:00 PM, "Kaile Zhu" <kz...@uco.edu> wrote: > >>Not sure if this is what you want. I developed it for my library, >>using .NET environment. Take a look at the attached pictures. Let me >>know if you, or anybody else wants it, or want me to show more screen >shots. >> >>Kelly Zhu >>Web Services Librarian >>405-974-5957 >> >>-----Original Message----- >>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf >>Of Brian McBride >>Sent: 2013年8月22日 11:10 >>To: CODE4LIB@LISTSERV.ND.EDU >>Subject: [CODE4LIB] Desk Statistics Software Question >> >>Code4Lib, >> >>I am curious what other institutions are using for tracking desk stats? >>We are evaluating our current solution and wanted to see what what >>other solutions are available either commercial or open source. >> >>Thanks, >> >>Brian >> >>Brian McBride >>Head of Application Development >>J. Willard Marriott Library >> >>O: 801.585.7613 >>F: 801.585.5549 >>brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu> >> >> >> >>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, >>Blue, and Green! Please print this e-mail only if absolutely necessary! >> >>**CONFIDENTIALITY** This e-mail (including any attachments) may >>contain confidential, proprietary and privileged information. Any >>unauthorized disclosure or use of this information is prohibited. >> > > >**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, >Blue, and Green! Please print this e-mail only if absolutely necessary! > >**CONFIDENTIALITY** This e-mail (including any attachments) may contain >confidential, proprietary and privileged information. Any unauthorized >disclosure or use of this information is prohibited. > > >**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, >Blue, and Green! Please print this e-mail only if absolutely necessary! > >**CONFIDENTIALITY** This e-mail (including any attachments) may contain >confidential, proprietary and privileged information. Any unauthorized >disclosure or use of this information is prohibited.
