I'm looking for recommendations for a structured help platform. By that I mean a tool by which a broad range of staff can create, edit, inter-link, classify and maintain a set of structured documentation for fixing problems and resolving issues.
Open source, closed source and hosted solutions considered, but the platform must enforce structure (i.e. not a wiki); do LDAP / SAML / etc; decent reporting of high-use docs; and be easy to use for literate non-techies. It seems like there should be a drupal module or something for this, but for the life of me I can't see it (but then there are a confusing array). Pointers to accounts of other people doing similar things also readily accepted. cheers stuart -- ...let us be heard from red core to black sky
