Author: buildbot
Date: Thu Jan 17 19:25:32 2019
New Revision: 1039138
Log:
Production update by buildbot for activemq
Modified:
websites/production/activemq/content/cache/main.pageCache
websites/production/activemq/content/how-can-i-get-help.html
websites/production/activemq/content/support.html
Modified: websites/production/activemq/content/cache/main.pageCache
==============================================================================
Binary files - no diff available.
Modified: websites/production/activemq/content/how-can-i-get-help.html
==============================================================================
--- websites/production/activemq/content/how-can-i-get-help.html (original)
+++ websites/production/activemq/content/how-can-i-get-help.html Thu Jan 17
19:25:32 2019
@@ -71,7 +71,7 @@
<tbody>
<tr>
<td valign="top" width="100%">
-<div class="wiki-content maincontent"><h2
id="HowcanIgethelp-GettingHelp">Getting Help</h2><p>If you are experiencing
problems using ActiveMQ then please report your problem to our <a shape="rect"
class="external-link" href="http://issues.apache.org/activemq/browse/AMQ";>Issue
Tracker</a>. You may also find it useful to discuss your issues with the
community on the <a shape="rect" href="discussion-forums.html">Discussion
Forums</a> or join one of our <a shape="rect" href="mailing-lists.html">Mailing
Lists</a>.</p><ul><li><a shape="rect" class="external-link"
href="https://issues.apache.org/jira/browse/AMQ";>Issue Tracker</a></li><li><a
shape="rect" href="discussion-forums.html">Discussion Forums</a></li><li><a
shape="rect" href="mailing-lists.html">Mailing Lists</a></li><li><a
shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="HowcanIgethelp-Howtogethelp">How to get help</h3><p>Before you report a
problem you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
clear=
"none"> Whenever you are reporting a problem please be sure to include as much
information as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how-do
-i-change-the-logging.html">enabling DEBUG logging</a> can help</li><li>Your
code & configuration files are often useful</li></ul><h3
id="HowcanIgethelp-Howtogethelpfaster">How to get help faster</h3><p>We can
help you much quicker if you try the following</p><ul><li>Provide us with a
JUnit test case that demonstrates your issue. e.g. if you think you've found a
bug, can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile" title="(smile)" border="0"
src="https://cwiki.apache.org/confluence/s/en_GB/7701/d7b403a44466e5e8970db7530201039d865e79e1/_/images/icons/emoticons/smile.svg";
alt="(smile)"> )</li><li>For memory leaks or performance related issues, if
you can run a profiler on your test case and attach the output as a file (or
zipped file if it's huge) to the JIRA we can normally fix things much faster.
e.g. you could run <a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="HowcanIgethelp-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect" cla
ss="external-link" href="https://apifocal.com";
rel="nofollow">apifocal</a> is a Professional Services company.
Headquartered near Washington, DC, USA, APIfocal provides consulting and
training for leveraging the Apache Integration stack and commercial ESBs at
large scale, adding automation and devops capabilities.<span style="color:
rgb(0,0,0);text-decoration: none;"> </span></li><li><span style="color:
rgb(0,0,0);text-decoration: none;"><a shape="rect" class="external-link"
href="https://aws.amazon.com/"; rel="nofollow">Amazon Web Services</a> provides
<a shape="rect" class="external-link" href="https://aws.amazon.com/amazon-mq/";
rel="nofollow">Amazon MQ</a>, a managed message broker service for Apache
ActiveMQ in the cloud. Amazon MQ </span><span style="color:
rgb(0,0,0);text-decoration: none;">manages the work involved in setting up an
ActiveMQ message broker, from provisioning the infrastructure capacity you
request–including server instances and storage
–to installing the broker software itself. Once your broker is up and
running, Amazon MQ automates common administrative tasks such as patching the
operating system and ActiveMQ software.</span></li><li><a shape="rect"
class="external-link" href="https://hyte.io/activemq-support/";
rel="nofollow">HYTE</a> Under the Apache License, HYTE offers HYTE MQ, an Open
Source package of Apache ActiveMQ, which provides enterprises a single
distribution to support all DevOps pipelines and allows deployment in any
environment: containers, cloud and on-premise. HYTE MQ is pre-configured with
deployment and consulting best practices to ensure stability and ease of
maintenance.  HYTE’s commercial offerings include: HYTE Console
which provides a self-service, multi-tenant management capability across
ActiveMQ and IBM MQ deployments, numerous production support packages,
multi-platform message bridging, and consulting services.</li><li><a
shape="rect" class="external-link" href="http:
//www.openlogic.com/" rel="nofollow">Rogue Wave / OpenLogic</a> <span
style="line-height: 1.4285715;">has a dedicated team of OSS experts
offering </span><span style="line-height: 1.4285715;">round-the-clock
Production Support with competitive SLAs for </span><span
style="line-height: 1.4285715;">troubleshooting ActiveMQ issues and outages.
Rogue </span><span style="line-height: 1.4285715;">Wave offers a
comprehensive week-long instructor-led training program for </span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic
also provides Architecture </span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist
in the </span><span style="line-height: 1.4285715;">development of
messaging applications.</span></li><li><a shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a s
upported distribution of Apache ActiveMQ and Apache ActiveMQ Artemis, that
include Enterprise Developer and Production Support, and offer training and
consultancy for enterprise deployments.</li><li><a shape="rect"
class="external-link" href="http://www.savoirtech.com"; rel="nofollow">Savoir
Technologies, Inc</a> provides enterprise consulting, training and support for
ActiveMQ and a host of other Apache service containers. Savoir can provide best
practice mentoring for developing with ActiveMQ, as well as
architectural/design reviews, troubleshooting and SOA infrastructure
implementations. Savoir's staff includes some of the contributors of ActiveMQ
who are on the ground consulting and are familiar with real world
implementations and issues.</li><li><a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/"; rel="nofollow">Total Transaction Management
(TTM)</a> provides ActiveMQ consulting and support, as well as security and <a
shape="rect" class="external-link" href=
"http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/";
rel="nofollow">monitoring</a> add-on products and <a shape="rect"
class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in Tomcat and ActiveMQ
integration, champions of Open Source and Java EE.  Tomitribe offers
consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and
more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training on enterprise ready open source projects
including ActiveMQ.   Support offerings are at three levels with
guaranteed SLA's. The company's consulting work is short term to help
troubleshoot, fine-tune, do architectural reviews or help w
ith initial design.  TytoEASE's focus is on the Enterprise with how
customers integrate open source with their current technologies.</li></ul></div>
+<div class="wiki-content maincontent"><h2
id="HowcanIgethelp-GettingHelp">Getting Help</h2><p>If you are experiencing
problems using ActiveMQ then please report your problem to our <a shape="rect"
class="external-link" href="http://issues.apache.org/activemq/browse/AMQ";>Issue
Tracker</a>. You may also find it useful to discuss your issues with the
community on the <a shape="rect" href="discussion-forums.html">Discussion
Forums</a> or join one of our <a shape="rect" href="mailing-lists.html">Mailing
Lists</a>.</p><ul><li><a shape="rect" class="external-link"
href="https://issues.apache.org/jira/browse/AMQ";>Issue Tracker</a></li><li><a
shape="rect" href="discussion-forums.html">Discussion Forums</a></li><li><a
shape="rect" href="mailing-lists.html">Mailing Lists</a></li><li><a
shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="HowcanIgethelp-Howtogethelp">How to get help</h3><p>Before you report a
problem you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
clear=
"none"> Whenever you are reporting a problem please be sure to include as much
information as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how-do
-i-change-the-logging.html">enabling DEBUG logging</a> can help</li><li>Your
code & configuration files are often useful</li></ul><h3
id="HowcanIgethelp-Howtogethelpfaster">How to get help faster</h3><p>We can
help you much quicker if you try the following</p><ul><li>Provide us with a
JUnit test case that demonstrates your issue. e.g. if you think you've found a
bug, can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile" title="(smile)"
src="https://cwiki.apache.org/confluence/s/en_GB/7701/d7b403a44466e5e8970db7530201039d865e79e1/_/images/icons/emoticons/smile.svg";
alt="(smile)" border="0"> )</li><li>For memory leaks or performance related
issues, if you can run a profiler on your test case and attach the output as a
file (or zipped file if it's huge) to the JIRA we can normally fix things much
faster.
e.g. you could run <a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="HowcanIgethelp-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect" cla
ss="external-link" href="https://apifocal.com";
rel="nofollow">apifocal</a> is a Professional Services company.
Headquartered near Washington, DC, USA, APIfocal provides consulting and
training for leveraging the Apache Integration stack and commercial ESBs at
large scale, adding automation and devops capabilities.<span style="color:
rgb(0,0,0);text-decoration: none;"> </span></li><li><span style="color:
rgb(0,0,0);text-decoration: none;"><a shape="rect" class="external-link"
href="https://aws.amazon.com/"; rel="nofollow">Amazon Web Services</a> provides
<a shape="rect" class="external-link" href="https://aws.amazon.com/amazon-mq/";
rel="nofollow">Amazon MQ</a>, a managed message broker service for Apache
ActiveMQ in the cloud. Amazon MQ </span><span style="color:
rgb(0,0,0);text-decoration: none;">manages the work involved in setting up an
ActiveMQ message broker, from provisioning the infrastructure capacity you
request–including server instances and storage
–to installing the broker software itself. Once your broker is up and
running, Amazon MQ automates common administrative tasks such as patching the
operating system and ActiveMQ software.</span></li><li><a shape="rect"
class="external-link" href="https://hyte.io/activemq-support/";
rel="nofollow">HYTE</a> Under the Apache License, HYTE offers HYTE MQ, an Open
Source package of Apache ActiveMQ, which provides enterprises a single
distribution to support all DevOps pipelines and allows deployment in any
environment: containers, cloud and on-premise. HYTE MQ is pre-configured with
deployment and consulting best practices to ensure stability and ease of
maintenance.  HYTE’s commercial offerings include: HYTE Console
which provides a self-service, multi-tenant management capability across
ActiveMQ and IBM MQ deployments, numerous production support packages,
multi-platform message bridging, and consulting services.</li><li><a
shape="rect" class="external-link" href="http:
//www.openlogic.com/" rel="nofollow">Rogue Wave / OpenLogic</a> <span
style="line-height: 1.4285715;">has a dedicated team of OSS experts
offering </span><span style="line-height: 1.4285715;">round-the-clock
Production Support with competitive SLAs for </span><span
style="line-height: 1.4285715;">troubleshooting ActiveMQ issues and outages.
Rogue </span><span style="line-height: 1.4285715;">Wave offers a
comprehensive week-long instructor-led training program for </span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic
also provides Architecture </span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist
in the </span><span style="line-height: 1.4285715;">development of
messaging applications.</span></li><li><a shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a s
upported distribution of Apache ActiveMQ and Apache ActiveMQ Artemis, that
include Enterprise Developer and Production Support, and offer training and
consultancy for enterprise deployments.</li><li><a shape="rect"
class="external-link" href="http://www.savoirtech.com"; rel="nofollow">Savoir
Technologies, Inc</a> provides enterprise consulting, training and support for
ActiveMQ, Apache ActiveMQ Artemis, and a host of other Apache service
containers. Savoir can provide best practice mentoring for developing with
ActiveMQ and ActiveMQ Artemis, as well as architectural/design reviews,
troubleshooting and SOA infrastructure implementations. Savoir's staff includes
some of the contributors of ActiveMQ and ActiveMQ Artemis who are on the ground
consulting and are familiar with real world implementations and
issues.</li><li><a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/"; rel="nofollow">Total Transaction Management
(TTM)</a> provides ActiveMQ consulting and support,
as well as security and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/";
rel="nofollow">monitoring</a> add-on products and <a shape="rect"
class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in Tomcat and ActiveMQ
integration, champions of Open Source and Java EE.  Tomitribe offers
consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and
more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training on enterprise ready open source projects
including ActiveMQ.   Support offerings are at three levels with
guaranteed SLA's. The company's consulting work is short term
to help troubleshoot, fine-tune, do architectural reviews or help with
initial design.  TytoEASE's focus is on the Enterprise with how customers
integrate open source with their current technologies.</li></ul></div>
</td>
<td valign="top">
<div class="navigation">
Modified: websites/production/activemq/content/support.html
==============================================================================
--- websites/production/activemq/content/support.html (original)
+++ websites/production/activemq/content/support.html Thu Jan 17 19:25:32 2019
@@ -71,7 +71,7 @@
<tbody>
<tr>
<td valign="top" width="100%">
-<div class="wiki-content maincontent"><h2 id="Support-GettingHelp">Getting
Help</h2><p>If you are experiencing problems using ActiveMQ then please report
your problem to our <a shape="rect" class="external-link"
href="http://issues.apache.org/activemq/browse/AMQ";>Issue Tracker</a>. You may
also find it useful to discuss your issues with the community on the <a
shape="rect" href="discussion-forums.html">Discussion Forums</a> or join one of
our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link"
href="https://issues.apache.org/jira/browse/AMQ";>Issue Tracker</a></li><li><a
shape="rect" href="discussion-forums.html">Discussion Forums</a></li><li><a
shape="rect" href="mailing-lists.html">Mailing Lists</a></li><li><a
shape="rect" href="faq.html">FAQ</a></li></ul><h3 id="Support-Howtogethelp">How
to get help</h3><p>Before you report a problem you might want to read the <a
shape="rect" href="faq.html">FAQ</a>.<br clear="none"> Whenev
er you are reporting a problem please be sure to include as much information
as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how-do-i-change-the-
logging.html">enabling DEBUG logging</a> can help</li><li>Your code &
configuration files are often useful</li></ul><h3
id="Support-Howtogethelpfaster">How to get help faster</h3><p>We can help you
much quicker if you try the following</p><ul><li>Provide us with a JUnit test
case that demonstrates your issue. e.g. if you think you've found a bug, can
you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile" title="(smile)" border="0"
src="https://cwiki.apache.org/confluence/s/en_GB/7701/d7b403a44466e5e8970db7530201039d865e79e1/_/images/icons/emoticons/smile.svg";
alt="(smile)"> )</li><li>For memory leaks or performance related issues, if
you can run a profiler on your test case and attach the output as a file (or
zipped file if it's huge) to the JIRA we can normally fix things much faster.
e.g. you could run <
a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="Support-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect" class="external-link" href="htt
ps://apifocal.com" rel="nofollow">apifocal</a> is a Professional Services
company. Headquartered near Washington, DC, USA, APIfocal provides
consulting and training for leveraging the Apache Integration stack and
commercial ESBs at large scale, adding automation and devops capabilities.<span
style="color: rgb(0,0,0);text-decoration: none;"> </span></li><li><span
style="color: rgb(0,0,0);text-decoration: none;"><a shape="rect"
class="external-link" href="https://aws.amazon.com/"; rel="nofollow">Amazon Web
Services</a> provides <a shape="rect" class="external-link"
href="https://aws.amazon.com/amazon-mq/"; rel="nofollow">Amazon MQ</a>, a
managed message broker service for Apache ActiveMQ in the cloud. Amazon
MQ </span><span style="color: rgb(0,0,0);text-decoration: none;">manages
the work involved in setting up an ActiveMQ message broker, from provisioning
the infrastructure capacity you request–including server instances and
storage–to installing the bro
ker software itself. Once your broker is up and running, Amazon MQ automates
common administrative tasks such as patching the operating system and ActiveMQ
software.</span></li><li><a shape="rect" class="external-link"
href="https://hyte.io/activemq-support/"; rel="nofollow">HYTE</a> Under the
Apache License, HYTE offers HYTE MQ, an Open Source package of Apache ActiveMQ,
which provides enterprises a single distribution to support all DevOps
pipelines and allows deployment in any environment: containers, cloud and
on-premise. HYTE MQ is pre-configured with deployment and consulting best
practices to ensure stability and ease of maintenance.  HYTE’s
commercial offerings include: HYTE Console which provides a self-service,
multi-tenant management capability across ActiveMQ and IBM MQ deployments,
numerous production support packages, multi-platform message bridging, and
consulting services.</li><li><a shape="rect" class="external-link"
href="http://www.openlogic.com/"; rel="n
ofollow">Rogue Wave / OpenLogic</a> <span style="line-height:
1.4285715;">has a dedicated team of OSS experts offering </span><span
style="line-height: 1.4285715;">round-the-clock Production Support with
competitive SLAs for </span><span style="line-height:
1.4285715;">troubleshooting ActiveMQ issues and outages.
Rogue </span><span style="line-height: 1.4285715;">Wave offers a
comprehensive week-long instructor-led training program for </span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic
also provides Architecture </span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist
in the </span><span style="line-height: 1.4285715;">development of
messaging applications.</span></li><li><a shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a supported distribution of
Apa
che ActiveMQ and Apache ActiveMQ Artemis, that include Enterprise Developer
and Production Support, and offer training and consultancy for enterprise
deployments.</li><li><a shape="rect" class="external-link"
href="http://www.savoirtech.com"; rel="nofollow">Savoir Technologies, Inc</a>
provides enterprise consulting, training and support for ActiveMQ and a host of
other Apache service containers. Savoir can provide best practice mentoring for
developing with ActiveMQ, as well as architectural/design reviews,
troubleshooting and SOA infrastructure implementations. Savoir's staff includes
some of the contributors of ActiveMQ who are on the ground consulting and are
familiar with real world implementations and issues.</li><li><a shape="rect"
class="external-link" href="http://www.ttmsolutions.com/"; rel="nofollow">Total
Transaction Management (TTM)</a> provides ActiveMQ consulting and support, as
well as security and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com
/Transactional_Software_Solutions/Active_Monitor_AMon.php/"
rel="nofollow">monitoring</a> add-on products and <a shape="rect"
class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in Tomcat and ActiveMQ
integration, champions of Open Source and Java EE.  Tomitribe offers
consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and
more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training on enterprise ready open source projects
including ActiveMQ.   Support offerings are at three levels with
guaranteed SLA's. The company's consulting work is short term to help
troubleshoot, fine-tune, do architectural reviews or help with initial
design.  Ty
toEASE's focus is on the Enterprise with how customers integrate open source
with their current technologies.</li></ul></div>
+<div class="wiki-content maincontent"><h2 id="Support-GettingHelp">Getting
Help</h2><p>If you are experiencing problems using ActiveMQ then please report
your problem to our <a shape="rect" class="external-link"
href="http://issues.apache.org/activemq/browse/AMQ";>Issue Tracker</a>. You may
also find it useful to discuss your issues with the community on the <a
shape="rect" href="discussion-forums.html">Discussion Forums</a> or join one of
our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link"
href="https://issues.apache.org/jira/browse/AMQ";>Issue Tracker</a></li><li><a
shape="rect" href="discussion-forums.html">Discussion Forums</a></li><li><a
shape="rect" href="mailing-lists.html">Mailing Lists</a></li><li><a
shape="rect" href="faq.html">FAQ</a></li></ul><h3 id="Support-Howtogethelp">How
to get help</h3><p>Before you report a problem you might want to read the <a
shape="rect" href="faq.html">FAQ</a>.<br clear="none"> Whenev
er you are reporting a problem please be sure to include as much information
as possible; the more we know the more chance of a quicker
resolution.</p><ul><li>Which <a shape="rect" class="external-link"
href="http://activemq.apache.org/download.html";>version</a> of
ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a
shape="rect" class="unresolved" href="#">JDK</a> 1.5.0)</li><li>Any particular
application/web server or container being used - if so what
version?</li><li>Stack traces generally really help! If in doubt include the
whole thing; often exceptions get wrapped in other exceptions and the exception
right near the bottom explains the actual error, not the first few lines at the
top. It's very easy for us to skim-read past unnecessary parts of a stack
trace.</li><li>Log output (e.g., <code>data/activemq.log</code>) can be useful
too; sometimes <a shape="rect" href="how-do-i-change-the-
logging.html">enabling DEBUG logging</a> can help</li><li>Your code &
configuration files are often useful</li></ul><h3
id="Support-Howtogethelpfaster">How to get help faster</h3><p>We can help you
much quicker if you try the following</p><ul><li>Provide us with a JUnit test
case that demonstrates your issue. e.g. if you think you've found a bug, can
you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you
beer when we meet you if you submit bug fixes <img class="emoticon
emoticon-smile" title="(smile)"
src="https://cwiki.apache.org/confluence/s/en_GB/7701/d7b403a44466e5e8970db7530201039d865e79e1/_/images/icons/emoticons/smile.svg";
alt="(smile)" border="0"> )</li><li>For memory leaks or performance related
issues, if you can run a profiler on your test case and attach the output as a
file (or zipped file if it's huge) to the JIRA we can normally fix things much
faster. e.g. you could run <
a shape="rect" class="external-link"
href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html";
rel="nofollow">jmap</a>/<a shape="rect" class="external-link"
href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html";
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the
output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong
from that.</li></ul><h2 id="Support-CommercialSupport">Commercial
Support</h2><p>This is an open source project, so the amount of time we have
available to help resolve your issue is often limited as all help is provided
on a volunteer basis. If you want to get priority help, need to get up to speed
quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ
support such as...</p><ul><li><a shape="rect" class="external-link" href="htt
ps://apifocal.com" rel="nofollow">apifocal</a> is a Professional Services
company. Headquartered near Washington, DC, USA, APIfocal provides
consulting and training for leveraging the Apache Integration stack and
commercial ESBs at large scale, adding automation and devops capabilities.<span
style="color: rgb(0,0,0);text-decoration: none;"> </span></li><li><span
style="color: rgb(0,0,0);text-decoration: none;"><a shape="rect"
class="external-link" href="https://aws.amazon.com/"; rel="nofollow">Amazon Web
Services</a> provides <a shape="rect" class="external-link"
href="https://aws.amazon.com/amazon-mq/"; rel="nofollow">Amazon MQ</a>, a
managed message broker service for Apache ActiveMQ in the cloud. Amazon
MQ </span><span style="color: rgb(0,0,0);text-decoration: none;">manages
the work involved in setting up an ActiveMQ message broker, from provisioning
the infrastructure capacity you request–including server instances and
storage–to installing the bro
ker software itself. Once your broker is up and running, Amazon MQ automates
common administrative tasks such as patching the operating system and ActiveMQ
software.</span></li><li><a shape="rect" class="external-link"
href="https://hyte.io/activemq-support/"; rel="nofollow">HYTE</a> Under the
Apache License, HYTE offers HYTE MQ, an Open Source package of Apache ActiveMQ,
which provides enterprises a single distribution to support all DevOps
pipelines and allows deployment in any environment: containers, cloud and
on-premise. HYTE MQ is pre-configured with deployment and consulting best
practices to ensure stability and ease of maintenance.  HYTE’s
commercial offerings include: HYTE Console which provides a self-service,
multi-tenant management capability across ActiveMQ and IBM MQ deployments,
numerous production support packages, multi-platform message bridging, and
consulting services.</li><li><a shape="rect" class="external-link"
href="http://www.openlogic.com/"; rel="n
ofollow">Rogue Wave / OpenLogic</a> <span style="line-height:
1.4285715;">has a dedicated team of OSS experts offering </span><span
style="line-height: 1.4285715;">round-the-clock Production Support with
competitive SLAs for </span><span style="line-height:
1.4285715;">troubleshooting ActiveMQ issues and outages.
Rogue </span><span style="line-height: 1.4285715;">Wave offers a
comprehensive week-long instructor-led training program for </span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic
also provides Architecture </span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist
in the </span><span style="line-height: 1.4285715;">development of
messaging applications.</span></li><li><a shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/";
rel="nofollow">Red Hat</a> offers JBoss A-MQ, a supported distribution of
Apa
che ActiveMQ and Apache ActiveMQ Artemis, that include Enterprise Developer
and Production Support, and offer training and consultancy for enterprise
deployments.</li><li><a shape="rect" class="external-link"
href="http://www.savoirtech.com"; rel="nofollow">Savoir Technologies, Inc</a>
provides enterprise consulting, training and support for ActiveMQ, Apache
ActiveMQ Artemis, and a host of other Apache service containers. Savoir can
provide best practice mentoring for developing with ActiveMQ and ActiveMQ
Artemis, as well as architectural/design reviews, troubleshooting and SOA
infrastructure implementations. Savoir's staff includes some of the
contributors of ActiveMQ and ActiveMQ Artemis who are on the ground consulting
and are familiar with real world implementations and issues.</li><li><a
shape="rect" class="external-link" href="http://www.ttmsolutions.com/";
rel="nofollow">Total Transaction Management (TTM)</a> provides ActiveMQ
consulting and support, as well as security and <a
shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/";
rel="nofollow">monitoring</a> add-on products and <a shape="rect"
class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php";
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com";
rel="nofollow">Tomitribe</a> are experts in Tomcat and ActiveMQ
integration, champions of Open Source and Java EE.  Tomitribe offers
consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and
more.</li><li><a shape="rect" class="external-link"
href="http://www.tytoease.com/activemq"; rel="nofollow">TytoEASE</a> offers
support, consulting and training on enterprise ready open source projects
including ActiveMQ.   Support offerings are at three levels with
guaranteed SLA's. The company's consulting work is short term to help
troubleshoot, fine-
tune, do architectural reviews or help with initial design.  TytoEASE's
focus is on the Enterprise with how customers integrate open source with their
current technologies.</li></ul></div>
</td>
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