[CONF] Apache Camel > Support

[confluence]

Support Page edited by Reuben Garrett Comment: editorial pass - still needs refinement Changes (15) h2. Getting Help If you are experiencing problems using Camel then please report your problem to our [Discussion Forums] this allows the entire community to help with your problem. If indeed a bug or issue has been identified in the Camel software then report a ticket in the [Issue Tracker|http://issues.apache.org/jira/browse/CAMEL]. Please refrain from creating a ticket immediately in the issue tracker, unless you are certain its an issue in the Camel software. If you are in doubt we appreciate using the [Discussion Forums] first. If you are experiencing problems using Camel then please report your problem to our [Discussion Forums]. This allows the entire community to help with your problem. If indeed a bug has been identified in the Camel software, then document the problem in our [Issue Tracker|http://issues.apache.org/jira/browse/CAMEL]. Please refrain from immediately opening a ticket in the issue tracker unless you are certain it's a problem in the Camel software. If you are in doubt, we appreciate asking the [Discussion Forums] first. * [Issue Tracker|http://issues.apache.org/jira/browse/CAMEL] * [Discussion Forums|http://camel.apache.org/discussion-forums.html] ... h3. Alternative discussion forums Outside Apache, there is also a number of sites, that offers discussion forums. For example there is a dedicated [Apache Camel forum at stackoverflow|http://stackoverflow.com/questions/tagged/apache-camel]. You may find existing QA that can help you.. There's a number of sites outside Apache that offer discussion forums on Camel. For example, [Stack Overflow|http://stackoverflow.com/] is a popular Q & A site with a [dedicated Apache Camel forum|http://stackoverflow.com/questions/tagged/apache-camel]. You are also likely to find helpful discussions on technical blogs, on [Google|https://www.google.com/search?q=apache+camel], or even on [Twitter|https://twitter.com/#!/search/apache%20camel]. h3. How to get help Before you report a problem, you might want may wish to read the [FAQ]. Whenever you are reporting a problem please be sure to include as much information as possible; the more we know the more chance of a quicker resolution. * *which version of the software* When you report an issue, please be sure to include as much information as possible. The more we know, the easier it is to reach an effective solution quickly. * *what are the version numbers of involved software components?* * what platform and JDK? * any particularly container being used - if so what version * any particular container being used? and if so, what version? * stack traces generally really help! If in doubt, include the whole thing; often exceptions get wrapped in other exceptions and the exception right near the bottom explains the actual error, not the first few lines at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace. * log output can be useful too; sometimes [enabling DEBUG logging|How do I change the logging] can help * your code & configuration files are often useful * did it work before,? what have you changed to break it? * try upgrading to the latest release and see if it's fixed in that release there * try the latest SNAPSHOT to see if it's fixed in that release the pre-release * search the user forum to see if has been discussed before * see the knowns issues "known issues" section in the release notes * and check the [issue tracker|http://issues.apache.org/jira/browse/CAMEL] to see if the issue has already have been reported h3. How to get help faster ... Full Content Getting Help If you are experiencing problems using Camel then please report your problem to our Discussion Forums. This allows the entire community to help with your problem. If indeed a bug has been identified in the Camel software, then document the problem in our Issue Tracker. Please refrain from immediately opening a ticket in the issue tracker unless you are certain it's a problem in the Camel software. If you are in doubt, we appreciate asking the Discussion Forums first. Issue Tracker Discussion Forums FAQ Alternative discussion forums There's a number of sites outside Apache that offer discussion forums on Camel. For example, Stack Overflow is a popular Q & A site with a dedicated Apache Camel forum. You are also likely to find helpful discussions on technical blogs, on Google, or even on Twitter. How to get help Before you report a problem, you may wish to read the FAQ. When you report an issue, please be sure to include as much information as possible. The more we know, the easier it is to reach an effective solution quickly. what are the version numbers of involved software components? what platform and JDK? any particular container being used? and if so, what version? stack traces generally really help! If in doubt, include the whole thing; often exceptions get wrapped in other exceptions and the exception right near the bottom explains the actual error, not the first few lines at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace. log output can be useful too; sometimes enabling DEBUG logging can help your code & configuration files are often useful did it work before? what have you changed to break it? try upgrading to the latest release and see if it's fixed there try the latest SNAPSHOT to see if it's fixed in the pre-release search the user forum to see if has been discussed before see the "known issues" section in the release notes and check the issue tracker to see if the issue has already been reported How to get help faster We can help you much quicker if you try the following provide us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug, can you create a test case to demonstrate the bug? submit a patch fixing the bug! (We also buy you beer when we meet you if you submit bug fixes ) for memory leak or performance related issues, if you can run a profiler on your test case and attach the output as a file (or zipped file if it's huge) to the JIRA we can normally fix things much faster. e.g. you could run jmap/jhat, JProfiler or YourKit on your code and send us the output. To find memory leaks it's quicker to resolve if you can tell us what classes are taking up all of the RAM; we can normally figure out what's wrong from that. Commercial Support This is an open source project, so the amount of time we have available to help resolve your issue is often limited as all help is provided on a volunteer basis. If you want to get priority help, need to get up to speed quickly, require some training or mentoring, or need full 24 x 7 production support you could contact one of the following companies with Commercial Camel Offerings. Change Notification Preferences View Online | View Changes | Add Comment