Rubueno opened a new issue, #11394:
URL: https://github.com/apache/cloudstack/issues/11394

   ### problem
   
   I don't know what other category to sort this under, so I selected "Bug". I 
just need some help figuring out where the issue lies. Our Development team 
runs integration testing of the CRM with CloudStack. For this, they will do the 
following using a domain admin account:
   
   - listDomains
   - listDomainChildren
   - createDomain
   - createAccount
   - listUsers
   - getuserKeys
   - registerUserKeys
   - listTemplates
   - listNetworks
   - deployVirtualMachine
   - queryAsyncJobResult
   
   Now the issue we encounter is that around once every 2-3 weeks the ONLY call 
that fails in this workflow is `createAccount`. It errors with "unable to 
verify user credentials and/or request signature" and in the 
management-server.log I can see `User signature [xxxx] is not equaled to 
computed signature [yyyy].` However, now the interesting part is that when we 
generate a new API key and secret, and use these, the `createAccount` call will 
succeed. The code to make all the API calls and generate the signature remain 
unchanged. I just need some help to rack my brain and to help determine 
where/how it goes wrong, as the API keys are still shown to be the same for 
this user.
   
   Notes from our Dev team:
   
   1. Every API request has the format Base URL+API Path+Command 
String+Signature.
   2. Make sure all spaces are encoded as "%20" rather than "+".
   3. For each field-value pair (as separated by a '&') in the Command String, 
URL encode each value 
   4. Sort it alphabetically via the field for each field-value pair.
   5. Take the sorted Command String and run it through the HMAC SHA-1 hashing 
algorithm (most programming languages offer a utility method to do this) with 
the user's Secret Key. Base64 encode the resulting byte array in UTF-8 so that 
it can be safely transmitted via HTTP.
   
   ### versions
   
   4.19.3 but the issue has been persistent on older versions
   
   ### The steps to reproduce the bug
   
   Obscure, unclear how or when to trigger it. It occurs at random about every 
3 weeks.
   
   ### What to do about it?
   
   Help me figure out how to resolve this.


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