daviftorres opened a new issue, #13406: URL: https://github.com/apache/cloudstack/issues/13406
### problem Up on stopping an Instance and trying to move it to another account... <img width="665" height="122" alt="Image" src="https://github.com/user-attachments/assets/a9224af7-abb8-44e9-93f6-b17e43eeba9d"; /> ...it does not make clear what caused the failure. <img width="423" height="190" alt="Image" src="https://github.com/user-attachments/assets/402ca103-d569-4f00-b1d5-5a056b22b62e"; /> Even as a Root Admin, there is no explanation of what prevented the move from happening. By looking at the logs, the message is clear but it is followed by an unhandled exception. Sanitized fragments of the logs: <img width="365" height="41" alt="Image" src="https://github.com/user-attachments/assets/82b3aa0c-3589-453a-a7b9-e3f7109bc161"; /> ``` 2026-06-11 20:07:53,953 ERROR [o.a.c.a.c.a.v.AssignVMCmd] (qtp1404565079-58786:[ctx-e08ee8a2, ctx-7b35ebda]) (logid:46523a5c) Failed to move VM [4944]. com.cloud.exception.InvalidParameterValueException: Snapshots exist for volume [ROOT-4944]. Detach volume or remove snapshots for the volume before assigning VM to another user. at com.cloud.vm.UserVmManagerImpl.validateIfVolumesHaveNoSnapshots(UserVmManagerImpl.java:7961) at com.cloud.vm.UserVmManagerImpl.moveVmToUser(UserVmManagerImpl.java:7871) ``` <img width="496" height="45" alt="Image" src="https://github.com/user-attachments/assets/2b2a4f6b-0012-439a-bb56-d85927ca970e"; /> ``` 2026-06-11 19:58:58,841 ERROR [o.a.c.a.c.a.v.AssignVMCmd] (qtp1404565079-58786:[ctx-b7b9a764, ctx-86b9f79a]) (logid:1096b7f6) Failed to move VM [4944]. com.cloud.exception.InvalidParameterValueException: Remove any Port Forwarding rules for VM [VM instance {"id":4944,"instanceName":"i-73-4944-VM","state":"Stopped","type":"User","uuid":"*"}] before assigning it to another user. at com.cloud.vm.UserVmManagerImpl.validateIfVmHasNoRules(UserVmManagerImpl.java:7934) at com.cloud.vm.UserVmManagerImpl.moveVmToUser(UserVmManagerImpl.java:7868) ``` ### versions ACS 4.22.0.1 ### The steps to reproduce the bug 1. 2. 3. ... ### What to do about it? _No response_ -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: [email protected] For queries about this service, please contact Infrastructure at: [email protected]
