[GitHub] [incubator-mxnet] aChatterjee13 opened a new issue #14349: installed mxnet using pip install mxnet==1.3.1. Using numpy 1.14.3. But the import mxnet fails

[GitBox]

aChatterjee13 opened a new issue #14349: installed mxnet using pip install 
mxnet==1.3.1. Using numpy 1.14.3. But the import mxnet fails
URL: https://github.com/apache/incubator-mxnet/issues/14349
 
 
   Note: Providing complete information in the most concise form is the best 
way to get help. This issue template serves as the checklist for essential 
information to most of the technical issues and bug reports. For non-technical 
issues and feature requests, feel free to present the information in what you 
believe is the best form.
   
   For Q & A and discussion, please start a discussion thread at 
https://discuss.mxnet.io 
   
   ## Description
   (Brief description of the problem in no more than 2 sentences.)
   installed mxnet using pip install mxnet==1.3.1. Using numpy 1.14.3. But the 
import mxnet fails
   with module not found
   
   
   ## Environment info (Required)
   pip freeze has
   mxnet==1.3.1
   numpy==1.14.3
   
   -
   
   ```
   What to do:
   1. Download the diagnosis script from 
https://raw.githubusercontent.com/apache/incubator-mxnet/master/tools/diagnose.py
   2. Run the script using `python diagnose.py` and paste its output here.
   ---------Python Info----------
   Version      : 3.6.5
   Compiler     : MSC v.1900 64 bit (AMD64)
   Build        : ('v3.6.5:f59c0932b4', 'Mar 28 2018 17:00:18')
   Arch         : ('64bit', 'WindowsPE')
   ------------Pip Info-----------
   Version      : 19.0.3
   Directory    : 
C:\Users\achatterjee\AppData\Local\Programs\Python\Python36\lib\site-packages\pip
   ----------MXNet Info-----------
   Hashtag not found. Not installed from pre-built package.
   ----------System Info----------
   Platform     : Windows-10-10.0.17134-SP0
   system       : Windows
   node         : ############
   release      : 10
   version      : 10.0.17134
   ----------Hardware Info----------
   machine      : AMD64
   processor    : Intel64 Family 6 Model 142 Stepping 9, GenuineIntel
   Name
   Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz
   
   ----------Network Test----------
   Setting timeout: 10
   Timing for MXNet: https://github.com/apache/incubator-mxnet, DNS: 0.0410 
sec, LOAD: 2.8368 sec.
   Timing for Gluon Tutorial(en): http://gluon.mxnet.io, DNS: 0.0261 sec, LOAD: 
0.1988 sec.
   Timing for Gluon Tutorial(cn): https://zh.gluon.ai, DNS: 0.0280 sec, LOAD: 
1.6875 sec.
   Error open FashionMNIST: 
https://apache-mxnet.s3-accelerate.dualstack.amazonaws.com/gluon/dataset/fashion-mnist/train-labels-idx1-ubyte.gz,
 <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed 
(_ssl.c:833)>, DNS finished in 0.02769947052001953 sec.
   Timing for PYPI: https://pypi.python.org/pypi/pip, DNS: 0.0334 sec, LOAD: 
1.4759 sec.
   Timing for Conda: https://repo.continuum.io/pkgs/free/, DNS: 0.0000 sec, 
LOAD: 0.2348 sec.
   
   ```
   
   Package used (Python/R/Scala/Julia):
   (I'm using ...) : Python
   
   For Scala user, please provide:
   1. Java version: (`java -version`)
   2. Maven version: (`mvn -version`)
   3. Scala runtime if applicable: (`scala -version`)
   
   For R user, please provide R `sessionInfo()`:
   
   ## Build info (Required if built from source)
   
   Compiler (gcc/clang/mingw/visual studio):
   
   MXNet commit hash:
   (Paste the output of `git rev-parse HEAD` here.)
   
   Build config:
   (Paste the content of config.mk, or the build command.)
   
   ## Error Message:
   (Paste the complete error message, including stack trace.)
   
    import mxnet as mx
     File 
"C:\Users\achatterjee\AppData\Local\Programs\Python\Python36\lib\site-packages\mxnet\__init__.py",
 line 24, in <module>
       from .context import Context, current_context, cpu, gpu, cpu_pinned
     File 
"C:\Users\achatterjee\AppData\Local\Programs\Python\Python36\lib\site-packages\mxnet\context.py",
 line 24, in <module>
       from .base import classproperty, with_metaclass, 
_MXClassPropertyMetaClass
     File 
"C:\Users\achatterjee\AppData\Local\Programs\Python\Python36\lib\site-packages\mxnet\base.py",
 line 213, in <module>
       _LIB = _load_lib()
     File 
"C:\Users\achatterjee\AppData\Local\Programs\Python\Python36\lib\site-packages\mxnet\base.py",
 line 204, in _load_lib
       lib = ctypes.CDLL(lib_path[0], ctypes.RTLD_LOCAL)
     File 
"C:\Users\achatterjee\AppData\Local\Programs\Python\Python36\lib\ctypes\__init__.py",
 line 348, in __init__
       self._handle = _dlopen(self._name, mode)
   OSError: [WinError 126] The specified module could not be found
   
   
   ## Minimum reproducible example
   (If you are using your own code, please provide a short script that 
reproduces the error. Otherwise, please provide link to the existing example.)
   
   ## Steps to reproduce
   (Paste the commands you ran that produced the error.)
   
   1. import mxnet as mx
   2.
   
   ## What have you tried to solve it?
   
   1.
   2.
   

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