Dear SM, This should all be in your ticketing system. Any respectable ticketing system should be able to report on calls that have taken longer than 3 days to resolve. I could ask the South African ISPs to produce this list, however, and this is becoming the issue, what's the point? We, as a membership base have been complaining about this on the lists for some time and at the AGMMs.
People don't have the time to document every little thing that happens - it takes time away from them doing what they need to do to make the companies they work for functional. As mentioned, some gave up and went to RIPE - they won't have kept their ticket numbers... Saul -----Original Message----- From: S Moonesamy [mailto:sm+afri...@elandsys.com] Sent: 21 June 2018 02:21 PM To: Saul Stein <s...@enetworks.co.za>; community-discuss@afrinic.net Subject: RE: [Community-Discuss] Cotonou Meeting (off-topic) Hi Saul, At 03:44 AM 21-06-2018, Saul Stein wrote: >Every ISP that I have spoken to complains about the service levels to >the point that one or two actually got space from RIPE. Can you please get me the ticket numbers, the dates of the complaints and the dates the complaints were resolved (if applicable)? Regards, S. Moonesamy _______________________________________________ Community-Discuss mailing list Community-Discuss@afrinic.net https://lists.afrinic.net/mailman/listinfo/community-discuss
