you're welcome Kostis, glad everything worked out for you with Truebox. Steve
ankostis wrote: > Hi, > > i'm glad to report that the whole matter resolved well. > > Hours after i had post my complaints on Dec 10 i received an email > from Truebox explaining me that they have the good-will to send me a > battery, and later they provided me with the tracking-id of the new > package. > > And exactly on week later, Wednesday on Dec 17th i got hold of the new > battery. > I installed it on my FR, and there it was... > the power-button turned to 'orange' and after some hours turned to > blue - i had read about these colors in the ML but i never had the > chance to see them my self, so far! > > No more excuses for letting FR get dusty. > > > I want to thank Elsie Lee and Steve Mosher for they were kind enough > to offer me a replacement battery, with no exchange! > I declined their offer deciding to rely on Truebox, and as i have > said, Truebox proved a trustworthy commercial-partner to the openmoko > community. > > I also want to thank the members of the community who posted to this > thread their frank support to my problem. > I believe that their views encouraged the positive resolution of this matter. > > > Sincere Regards to everybody involved > Kostis > > > > > On Wed, Dec 10, 2008 at 5:20 PM, ankostis <ankos...@gmail.com> wrote: >> (At least now i got a reply!) >> >> Your reply raises 3 immediate issues: >> >> 1) If you were indeed willing to do business with me *before*, why >> then did you ignore my last 2+1 mails (see next issue), on Oct 31, Dec >> the 1st and Dec the 5th? >> >> 2) Since you claimed to have sent me already 1 battery and got lost, >> and after i had personally instructed you to choose a service with >> tracking capabilities from >> my country's postal-service, why did you choose to ignore that mail? [3] >> >> 3) How can you be so sure about whom to blame for the missed delivery >> of the battery? >> Why should it be a problem with my postal-service and not yours? >> How does that attitude imply your willing to do business with me? >> >> >> >> Ok, the money issue is not so important, but the failed-to-deliver >> support, it is, >> therefore i choose to go public with it. >> >> It is my attitude not to bargain or "blackmail" anyone to provide me >> with decent customer-support, >> therefore i choose *not* to warn you before sending this complaint >> mail, but provide you with enough "pings' to reply. >> >> I need to insist that it was *after* you repeatedly ignored my mails >> that i went public with this issue. >> I have been struggling with your services from September, and now it >> has been 3 months since then. >> >> >> Although that you state publicly that you choose not to do any more >> "business" with me, >> i hope that this mail will encourage you to stand-up to your promises >> to other OpenMoko adopters for the good of the community. >> >> >> Kostis Anagnostopoulos >> >> >> >> [3] My mail asking you to choose a service with tracking capabilities: >> ---------- Forwarded message ---------- >> From: ankostis <ankos...@gmail.com> >> Date: Fri, Oct 31, 2008 at 3:34 PM >> Subject: Re: [Fwd: Re: Problem with new battery] >> To: Rob Wood <r...@truebox.co.uk> >> >> >> Hi Rob, >> >> i'm very sorry to hear that my problem has cost TrueBox 2 batteries, >> but i assure you that if i finally end-up with 2 batteries, i will >> send the spare one back to you, >> just as an appreciation of your attitude so far, Rob. >> >> Yet, at the moment, i have no battery at all! >> >> My Home address is: >> ... >> Greece >> >> My Job Address is: >> ... >> Greece >> >> You have succesfully sent me my FR at the second-one (job). >> If you choose that one, i would prefer that the packaging is small >> so as to avoid any complains on behalf of our support-staff. >> >> I don't mind waiting for 1-2 weeks or even more, but i would recommend >> that your postage-service does indeed provide for "package-tracking", >> in order to avoid any problems this time. >> (I know, for instance, that the Greek Post-Office provides tracking >> even for the cheapest of packagings) >> >> Thank you in Advance, >> Kostis Anagnostopoulos >> >> On Wed, Dec 10, 2008 at 4:05 PM, Customer Services >> <customerservi...@truebox.co.uk> wrote: >>> Kostis >>> >>> It is a real shame that you consider bad mouthing us in public is good >>> practice. We have sent you 2 batteries that have not arrived entirely at our >>> cost, you claim you have not received them but we have no way to verify that >>> is the case. We cannot send batteries with tracking numbers as that >>> increases the cost 3 fold, we have done everything we can to rectify your >>> problem, we cannot be held responsible for courier/postal services in your >>> country. We get complains from customers who ask why we send packages that >>> must be signed for! Whatever we do as a company we cannot make everyone >>> happy, people have different opinions of what should be done. What I will >>> say is that we have many happy customers and your bad mouthing of us in >>> public when we have tried to resolve your problem is not acceptable and you >>> can take it from us now that we will no longer do business with you as an >>> individual because of that. >>> >>> ankostis wrote: >>> >>> Hi, >>> >>> as a last resort i'm reporting publicly my problems regarding a >>> broken-on-arrival battery from Truebox.com after i had ordered from >>> them OpenMoko's FR, on August 2008. >>> >>> I reported my problematic battery as soon as i got my hands on it, on >>> late August-September on the following MLs: >>> [1]: New battery semi-charged but not charging, is protection-circuit >>> broken? >>> [2]: Will a full discharge reset the battery-protection-circuit's CPU? >>> >>> I also communicated the problem with truebox and after running a >>> script they provided me with, >>> they accepted to replace my battery. >>> >>> Ever since, i sent many mails and received half as many replies, >>> but no battery arrived. >>> >>> Once they claimed me that they had sent a battery but it was somehow >>> never delivered to me. >>> I asked them for some tracking id but never replied back about it. >>> >>> >>> I'm including just a small fraction of my mail concerning this >>> incident, below, as context. >>> >>> Currently, i'm still using my FR utilizing a Nokia-BL batter with >>> 800mh, enough for just some hours of continuous operation. >>> I would really appreciate any advice on how to procceed from now on. >>> >>> Sincerely >>> Kostis Anagnostopoulos >>> >>> >>> PS: I live in Greece, Crete, so i suppose that makes me an "endangered >>> species", since i have not heard any other Moko-owner from Greece. >>> >>> >>> [1] http://lists.openmoko.org/nabble.html#nabble-td795261 >>> [2] http://lists.openmoko.org/nabble.html#nabble-td834341 >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> ---------- Forwarded message ---------- >>> >>> From: ankostis <ankos...@gmail.com> >>> Date: Fri, Oct 31, 2008 at 2:41 PM >>> Subject: Re: [Fwd: Re: Problem with new battery] >>> To: Rob Wood <r...@truebox.co.uk>, customerservi...@truebox.co.uk >>> >>> >>> Please, >>> >>> I bought an FreeRunner OpenMoko device from TrueBox at the mid-of July >>> and i received it on August 2008, >>> but it had a broken battery. >>> I described the problem initially at the openmoko mailling-lists: >>> >>> http://lists.openmoko.org/pipermail/support/2008-August/002388.html >>> >>> I reported the problem to TrueBox back on September the 1st, >>> and then i was told by Rob Wood that you will send me a replacement battery. >>> (i provide some context from older emails, below) >>> >>> I'm still waiting for my replacement-battery to arrive. >>> The last mail i sent 3 days ago,went un-answered. >>> >>> Can you please give me an update on this item? >>> >>> Greetings, >>> Kostis Anagnostopoulos >>> >>> >>> >>> On Tue, Sep 2, 2008 at 12:36 PM, Rob Wood <r...@truebox.co.uk> wrote: >>> >>> >>> Hi Kostis, >>> >>> It does look like there is a problem with your battery. We will post you a >>> replacement. >>> >>> Best regards, >>> >>> Rob >>> >>> >>> On Thu, Oct 16, 2008 at 10:48 AM, Rob Wood <r...@truebox.co.uk> wrote: >>> >>> >>> A second one was sent when we "talked" last time. I guess it has not >>> arrived? >>> >>> Cheers >>> >>> Rob >>> >>> On Thu, Oct 2, 2008 at 1:33 PM, Rob Wood <r...@truebox.co.uk> wrote: >>> >>> >>> We will ship you another battery. Can you just confirm your FULL address in >>> the format that has the best chance of it being delivered:) >>> >>> >>> On Wed, Oct 29, 2008 at 8:00 PM, ankostis <ankos...@gmail.com> wrote: >>> >>> >>> Hi, Rob, >>> >>> i still have not received the battery, and it's been almost a month >>> since you send it. >>> It ussualy takes (approximately) a week for a normal package to arrive >>> from UK to Greece by Royal Mail. >>> >>> Can you check it one more time, please, >>> >>> Greetings, >>> Kostis >>> >>> >>> -- >>> -------------------------------------------------------------------- >>> Customer Services - TrueBox >>> https://www.truebox.co.uk/trueboxportal/index.php?wk=ContactUs >>> T: +44-845-508-3397 F: +44-190-826-8908 Time zone: London >>> Our helpline is open between 09:30 and 17:00 Monday to Friday. >>> SolutionTrax Ltd Registered in England: 4494022 Trading as TrueBox >>> Please note: Calls to our helpline may be monitored and or recorded >>> for training and security purposes. >>> > > _______________________________________________ > Openmoko community mailing list > community@lists.openmoko.org > http://lists.openmoko.org/mailman/listinfo/community _______________________________________________ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community