Hi Dave,

I just bought two support incidents - so I'd like to use ONE incident to
debug this issue.


Here the problem:

- Declude v4.12.02 for Imail

- Log message recurring through the day:
DataBase Error = [Could not find file '(unknown)'. Driver's
SQLSetConnectAttr failed ]
Finish Address Book WhiteList

- Result: Whitelisted email addresses are no longer recognized by Declude


Here the facts established thus far:

1. The MS Access database with the Address Whitelists is present, can be
opened and accessed and maintained with Imail's 12.2 Webmail.
Consequently, the path/configuration WITHIN Imail is indeed value, as Imail
itself CAN get to the MDB file.

2. The MS Access database CAN be accessed by running a simple command line
Jscript I quickly wrote (using standard MDAC/ADO methods) on the same
server. The script uses the existing DSN=WorkgroupShare, and successfully
opens the contacts table.
Consequently, the ODBC DSN is set up correctly and the database can be
opened from a batch process.

3. There is no SQL Server or SQL Express involved. 
Imail's "account" information is maintained in the registry.
Imail's Webmail contacts etc are maintained in the same MDB file that's been
in use for many years (when there was much higher load than today).
Imail's collaboration features have been turned off/uninstalled.


The next step might be to use the source code and investigate how/where
Declude is obtaining the connection string information, possibly reporting
someplace what string it is attempting to use - so that we can see where
Declude is "out of synch" with Imail and ODBC.

Best Regards,
Andy


-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of David Barker
Sent: Thursday, May 02, 2013 10:53 PM
To: [email protected]
Subject: Re: Addressbook Whitelist - what MS Access db is used?

The feedback I got from the developer was:

"Declude could not find the IMail address book SQL DB"

Which means it is not a connection issue but a path or configuration issue
with IMail .

David Barker
Mail’s Best Friend
Email     : [email protected] Web      :
www.mailsbestfriend.com Office    : 1.866.919.2075





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