If the user is in the practice of "blocking sender" from the webmail interface, that can cause the message deletion
Sincerely, Randy A. Linda Pagillo <[email protected]> wrote: Scott, I have seen this happen before. The SM delivery log is not deleting the messages. They are never making it to delivery so there is no entry. I have found the culprit to be Smartermail's SpamAssassin. Disable SpamAssassin then go to your spool via the SM admin interface and force delivery on the messages. They will go out. Linda Pagillo Mail's Best Friend Email: [email protected] Web: www.mailsbestfriend.com Office: 703.988.3605 x7016 Mobile: 931-284-9291 MBF From: [email protected] [mailto:[email protected]] On Behalf Of David Barker Sent: Thursday, October 17, 2013 4:55 PM To: [email protected] Subject: [MBF]Re: Smartermail, Delays and non-delivered messages Is there a spam filter on the user account or domain that is deleting the message ? Users have the ability to setup their own filters in SM which can cause this. David Barker Mail's Best Friend Email : [email protected] Web : www.mailsbestfriend.com <http://www.mailsbestfriend.com/> Office : 866.919.2075 cid:[email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Scott Fosseen - Prairie Lakes AEA Sent: Thursday, October 17, 2013 5:51 PM To: [email protected] Subject: [MBF]Smartermail, Delays and non-delivered messages I have several of my customers complaining about messages that are either delayed, or not delivered. When I look in the logs I see no issues with the messages they say are delayed. We did find one message that in the Smartermail Delivery logs said it was deleted due to a filter. I looked at my spam settings for Smartermail, and all I have enabled is Declude. I don't understand why the Smartermail Delivery log deleted the message. Most of my customers said this started about 1 week and a half ago.
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