Hi John,
I tried a log but it wasn't clear. Here's a short bit of it:
**********************************************
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 170
FETCH (UID 43695 FLAGS (\Deleted \Seen))
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 171
FETCH (UID 43696 FLAGS (\Deleted \Seen))
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 172
FETCH (UID 43697 FLAGS (\Deleted \Seen \Answered))
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 173
FETCH (UID 43698 FLAGS (\Deleted \Seen))
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 174
FETCH (UID 43699 FLAGS (\Seen))
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 175
FETCH (UID 43700 FLAGS (\Deleted \Seen \Answered))
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 176
FETCH (UID 43701 FLAGS (\Deleted \Seen))
[12:42:56.10] 3ac4 Mail: IMAP [db]
CAsyncConn::OnNotify - FD_READ
[12:42:56.10] 3ac4 Mail: IMAP [db]
CAsyncConn::OnRead - recv() returned iRecv = 2812, m_iLastError = 0
[12:42:56.10] 3ac4 Mail: IMAP [db]
CAsyncConn::OnDataAvail - m_state = 6, m fSecure = FALSE, cbRecv = 2812,
fIncomplete = FALSE
[12:42:56.10] 3ac4 Mail: IMAP [db]
CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4
[12:42:56.10] 3ac4 Mail: IMAP [db]
OnNotify: asOld = 6, asNew = 6, ae = 4
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 177
FETCH (UID 43702 FLAGS (\Deleted \Seen))
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 178
FETCH (UID 43703 FLAGS (\Deleted \Seen))
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 179
FETCH (UID 43704 FLAGS (\Seen))
[12:42:56.10] 3ac4 Mail: IMAP [rx] * 180
FETCH (UID 43705 FLAGS (\Deleted \Seen \Answered))
[12:42:58.49] 2e40 Mail: IMAP [db]
CAsyncConn::OnNotify - FD_READ
[12:42:58.49] 2e40 Mail: IMAP [db]
CAsyncConn::OnRead - recv() returned iRecv = 45, m_iLastError = 0
[12:42:58.49] 2e40 Mail: IMAP [db]
CAsyncConn::OnDataAvail - m_state = 6, m fSecure = FALSE, cbRecv = 45,
fIncomplete = FALSE
[12:42:58.49] 2e40 Mail: IMAP [db]
CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4
[12:42:58.49] 2e40 Mail: IMAP [db]
OnNotify: asOld = 6, asNew = 6, ae = 4
[12:42:58.49] 2e40 Mail: IMAP [rx] gi5i
OK [APPENDUID 0 9736] APPEND completed
[12:42:58.50] 2e40 Mail: IMAP [tx] 3bwu
LOGOUT
[12:42:58.50] 2e40 Mail: IMAP [db]
CAsyncConn::OnClose - Connection to mail.bcwebhost.net closed
[12:42:58.50] 2e40 Mail: IMAP [db]
CAsyncConn::ChangeState - Changing from 6 to 1. ASYNCEVENT is 6
[12:42:58.50] 2e40 Mail: IMAP [db]
OnNotify: asOld = 6, asNew = 1, ae = 6
[12:42:59.84] 3ac4 Mail: Zone_MailChk ERROR:
(booktree.cpp:8411), failed with 0x80040064
[12:42:59.88] 3ac4 Mail: Zone_MailChk ERROR:
(booktree.cpp:8411), failed with 0x80040064
[12:42:59.91] 3ac4 Mail: Zone_MailChk ERROR:
(booktree.cpp:8411), failed with 0x80040064
[12:43:01.67] 3ac4 Mail: Zone_MailChk ERROR:
(booktree.cpp:8411), failed with 0x80040064
[12:43:01.70] 3ac4 Mail: Zone_MailChk ERROR:
(booktree.cpp:8411), failed with 0x80040064
[12:43:01.73] 3ac4 Mail: Zone_MailChk ERROR:
(booktree.cpp:8411), failed with 0x80040064
[12:43:01.77] 3ac4 Mail: Zone_MailChk ERROR:
(booktree.cpp:8411), failed with 0x80040064
[12:43:01.81] 3ac4 Mail: IMAP [tx] uu18
UID COPY 43780 "Work/Purchases"
[12:43:01.83] 3ac4 Mail: IMAP [db]
CAsyncConn::OnNotify - FD_READ
[12:43:01.83] 3ac4 Mail: IMAP [db]
CAsyncConn::OnRead - recv() returned iRecv = 50, m_iLastError = 0
[12:43:01.83] 3ac4 Mail: IMAP [db]
CAsyncConn::OnDataAvail - m_state = 6, m fSecure = FALSE, cbRecv = 50,
fIncomplete = FALSE
[12:43:01.83] 3ac4 Mail: IMAP [db]
CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4
[12:43:01.83] 3ac4 Mail: IMAP [db]
OnNotify: asOld = 6, asNew = 6, ae = 4
[12:43:01.83] 3ac4 Mail: IMAP [rx] uu18
OK [COPYUID 0 43780 181] UID COPY completed
[12:43:01.83] 3ac4 Mail: IMAP [tx] r0kq
UID STORE 43780 +FLAGS.SILENT (\Deleted \Seen)
[12:43:01.88] 3ac4 Mail: IMAP [db]
CAsyncConn::OnNotify - FD_READ
[12:43:01.88] 3ac4 Mail: IMAP [db]
CAsyncConn::OnRead - recv() returned iRecv = 23, m_iLastError = 0
[12:43:01.88] 3ac4 Mail: IMAP [db]
CAsyncConn::OnDataAvail - m_state = 6, m fSecure = FALSE, cbRecv = 23,
fIncomplete = FALSE
[12:43:01.88] 3ac4 Mail: IMAP [db]
CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4
[12:43:01.88] 3ac4 Mail: IMAP [db]
OnNotify: asOld = 6, asNew = 6, ae = 4
[12:43:01.88] 3ac4 Mail: IMAP [rx] r0kq
OK UID completed
**********************************************
The only thing I see here is the booktree.cpp error, and I have no idea what
that means. It only occurred once, but there were a lot more lines of it.
Ben
-----Original Message-----
From: John Tolmachoff
Sent: Tuesday, September 16, 2014 10:56 AM
To: [email protected]
Subject: [MBF] Re: server time-outs
Have you put the client email program into logging mode and then reviewed
the logs to see if it sheds any light?
John T
eServices For You
-----Original Message-----
From: "SM Admin" <[email protected]>
Sent: Tuesday, September 16, 2014 9:43am
To: [email protected]
Subject: [MBF] Re: server time-outs
Scott Jibben E-Mail SignatureNo thoughts anyone?
From: SM Admin
Sent: Friday, September 12, 2014 12:07 PM
To: [email protected]
Subject: [MBF] server time-outs
Soooo... I have one of those questions which really isn’t about Declude or
spam but the people here are more likely to have good ideas than anywhere
else I can think.
We’re running SM 12.x (whatever is the latest version) and the most common
client app is Microsoft Live Mail (formerly Outlook Express) using IMAP.
The problem is that if a client computer has been sitting idle for more than
a few minutes, when you return to your mail box, you get a ‘server
disconnected due to time-out’ type error. Here’s a typical scenario from my
own computer:
I’ve got Live Mail open and I leave my desk for 20 minutes. I come back and
there are various new messages showing (so I know it’s been connected), and
I start deleting, replying, moving messages to other folders, etc. After
about two minutes, I suddenly get the error message about disconnected from
the server. And everything I just did (all the deletions, moving, etc.) are
un-done. Any messages I wrote (new or replies) still go out, but everything
else that I did is gone.
This is mostly a nuisance but I’d sure like to figure out why it happens. I
can’t decide if it’s the client software, the server software, some sort of
DNS mis-configuration, or a server hardware misconfiguration. I did run one
test with interesting results: I tested for the same problem on an internal
IP on the LAN and the disconnected became very rare.
The server is mail.bcwebhost.net, which has a public IP of 173.164.65.200.
For the test I just mentioned, I linked the server to the LAN using an
internal IP (10.1.10.9) and configured SM to listen to both IPs. Then I set
up the clients on the LAN to connect to that internal IP instead of the
usual host name. As I said, that seemed to work much better. So that would
imply it’s not a problem with SM, but maybe with our external configuration
(either hardware or DNS).
So, any suggestions, thoughts, proposed further tests?
Thanks,
Ben
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