We are running Imail 8.22 on a Windows 2003 R2 Standard 32-bit server on VMWare with the latest Declude and Message Sniffer and Symantec Endpoint Protection 11. Symantec is excluding the M:\imail\spool\* directory from Security Risk Scans. Periodically, this server will suddenly stop processing messages. When this occurs, sometimes you cannot login to the webmail interface and you get an error of invalid username/password when checking the email on a client such as Outlook or Outlook Express, but not always. None of the Imail services are stopped and the DecludeProc service is still running. A reboot of the server takes care of the issue and the server may be fine for a few hours or 3 - 4 days and then this occurs again.
We have DecludeCount setup on the server and when I check that, I notice that the number of processed messages does not change. That is when I try to send myself an email message from my Gmail account and do not receive it, which verifies that I need to reboot the server. Once the server comes back up after a reboot, the test email is delivered and all is good. We have Declude HiJack enabled on this server with the HOLD10 threshold set to 10 and the HOLD30 threshold set to 30 and are not receiving any emails about compromised accounts. We have another server running on the same VM that is as bone identical as it can be to this one and we very rarely have any issues with it. The only differences are the Declude HiJack thresholds are set higher and it has a different domain on it for email. Does anyone have any ideas or suggestions on things to check? Thanks, Daniel ############################################################# This message is sent to you because you are subscribed to the mailing list <[email protected]>. To unsubscribe, E-mail to: <[email protected]> To switch to the DIGEST mode, E-mail to <[email protected]> To switch to the INDEX mode, E-mail to <[email protected]> Send administrative queries to <[email protected]>
