$45 for 10 minutes to diagnose the trash was so full the computer
could not start up. Should have charged more just for time on the
road but it was interesting to experience the incredulity I felt at
someone owning a computer and not having grasped such a basic
concept. I later discovered the woman had a learning disability.
Hence the animosity i had sometimes felt coming from her when I had
tried to explain things to her in the past.
Jim
On May 7, 2007, at 10:11 PM, [EMAIL PROTECTED] wrote:
I got a call today from a sometime client. A Mac user, fwiw. She
couldn't get
her computer to turn on, having had to "force quit" something
yesterday.
Since I couldn't understand her explanation of her difficulty, I
arranged to go
over and take a look at the machine.
Client has a very nice eMac running System 10.4.8. When I got
there, the
computer was turned off. I asked how it was turned on, and she
tapped the mouse a
couple of times. I said: That's nice. You can do that when the
computer is
'sleeping.' But it's obviously turned off right now. (She must have
done a "shut
down" instead of a "force quit" yesterday.) Client had no idea of
what I was
saying. I had never had to turn this machine on before, so it took
a couple of
minutes to find the "on" switch. It's on the right side of the
machine (as you
face the screen), and just behind and below the wire connections. I
touched
the "on" switch, and the computer turned on.
So -- what does one charge for turning a client's machine "on"?
I did a couple of other housecleaning things. Added a couple of
bookmarks.
Was there about 1/2 hour. I charged a mere $25. She thought it was
a bargain. I
thought it was a joke, but I had to charge something.
I would be curious to hear from others though.
Mical Wilmoth Carton
[EMAIL PROTECTED]
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