They couldn't, however, do this for
everyone, obviously. I wonder what their formula for this level of
service
is?
Several months ago the display went out on my MacBook Pro that was
only abouty 4 mos old. I took it to the Genius Bar and they said
they had to send it in because they couldn't fix it.....obviously. A
couple of days later a woman from Apple called and offered me a brand
new one exactly like mine but it would take 2 weeks as they were out
of the 15" right then or I could have a 17 " right away. I was amazed
they offered the bigger one as a replacement but I said I'd wait for
the 15" to come. I just didn't want to lug around a 17" machine.
And for a while I had lots of problems with my iPods and they always
gave me new ones, no questions asked. I can't say enough for their
customer service and frankly, that's one thing that keeps me going
back to Apple.
Paula/IN/USA
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