Funny, I had the lkongest chat (help) online with them and even printed it
and received as e-mail. I thought it was quite good. There is a HELP
on the top
right.
Marcio
At 02:23 21/1/2009, you wrote:
First Impressions. After you guys tallked me into it, I just received
the device today. They won't even charge my card for 30 days, assuming
I don't return it first. Following the prompts, I received a working
phone number within a few minutes. Well, by the time I plugged in the
house phone and called the wife's cell anyway.
My very first impression is Real Player on steroids. Virtually no
Help, and a big-ass application (magicjack.exe) that runs IN YOUR
FACE. You can minimize it, but as soon as someone calls it pops to the
front, flashing ads in your face. The only ads seem to be their own.
No live Help numbers. Not even a Help menu in the desktop app! I still
have no idea how to migrate my old VOIP number, and found myself
having to do a (fruitless) Google search. There's a "first time free"
number change, but I haven't pressed it yet because I don't know if a
failed attempt will run up the counter. I mean, until I disconnect
from Vonage, how can they use my Vonage-assigned phone number?
One of the ads they're flashing is an offer for 5 years of service for
$60 (or thereabouts, it's gone now). I just don't see how something
like this won't completely destroy the whole industry pricing schemes.
I mean, even Vonage is trying to charge $15-$25 a month now.
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