Having sent my motorola razor through the wash and dry, I can't get it to work. Now at&t wants to replace my cell no. as well as the phone. what gives?
They probably want to replace the SIM card in the phone or use that card in your new phone. I don't think they can legally change your phone number without your permission.
ATT wants to be sure that you aren't asking for a new phone when the old one is still working. Show them the broken phone. And if you have a choice, do you really want another Razr?
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