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Margaret P. Waples wrote on Tue, Jan 21, 2003 at 06:09:33PM -0500 :
>
> 2. Those that purchase from the Store need to be sent an automatic email
> with instructions to call Todd between his business hours (Todd?) PST.
9AM - 5PM. I'm normally here a bit later than 5PM, but that's usually
when I am doing personal education type stuff (ie breaking stuff and
figuring out how to fix it).
> 3. What confirmation does Todd have to know how many incidents a person
> purchased and how many have been used (either Store or boxed support)?
I use Mandrake Expert. If there are other means, I do now know of them
yet.
> 4. What kind of tracking does the support team in Paris need from Todd
> (weekly/biweekly) showing the amount of support he is giving (so we can
> track costs and future HR needs)
I'll just log everything in a spreadsheet for now, unless we have
something else I can use immediately.
Regards... Todd
- --
MandrakeSoft USA http://www.mandrakesoft.com
cat /boot/vmlinuz > /dev/dsp #for great justice
Cooker Version mandrake-release-9.1-0.1mdk Kernel 2.4.20-2mdk
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2t/RjDAkIWRza8yCQbZliAA=
=AQ41
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