Release Analyst Alpharetta
8+ Months *Job Requirements:* *Education:* (What is the minimum level of education needed/suggested to perform this job?) • Bachelor’s degree in a relevant discipline or equivalent work experience Experience: (What is minimum number of years needed/suggested to perform this job?) • Minimum of 6 years IT related experience • Approximately 3 years experience in an IT Change Management related role • SAP experience • Bachelor degree in related discipline, or equivalent work experience • One or more professional certificates to supplement formal education • Good experience in client-facing roles *Certification Requirements:* (Describe and explain any certifications and/or licenses needed or helpful to perform this job). • ITILv3 Expert preferred *Essential Functions of the Job:* (Identify and describe essential functions, or primary duties and responsibilities. Assume that the reader does not know the role or function of the job.) - Proven track record in Release Management for highly-complex and integrated applications and environments, with a demonstrable track record in delivering releases in a safe, effective manner with minimal risk to production environments - Excellent knowledge of Software Development Lifecycle - Understanding of Environment Management, specifically for complex SAP implementation programs with dual paths to to production - Good knowledge of Service Management tools and, more specifically Change and Release Management tools - Manage internal issues to remove barriers preventing them from performing their assigned activities. - Manage issues escalated from other functions or groups. - Protect the IT Services managed environments from unauthorized changes. - Reduce the amount of Incidents caused by changes by improving the level of quality/planning/testing/validation across releases. - Assist in process improvement. - Enforce compliance of the process (implementation, assessment, quality etc). - Be part of the Release Review Board (RRB) for Program - Ensure the process users are sufficiently trained to follow the process. - Provide quality metrics and reporting to promote compliance. - Liaise with other Process Leads and global leads to enhance interfaces internal and external to Service Management. Pa Post Implementation Reviews (PIR) meetings with the required stake holders to identify what went wrong during the implementation of failed changes/releases. Provide recommendations and/or define actions to prevent reoccurrences of similar errors/Incidents. *Knowledge and Skills Requirements:* (Describe the knowledge or skills needed to perform this job; these may be technical, managerial or behavioral in nature.) - Proven track record in Release Management for large, complex and highly integrated application landscapes with specific knowledge of SAP programs with a global template, signle production instance ans a dual path to production - Excellent knowledge and understanding of Software Development Lifecycle - Significant experience of Service management, Change and Release Management and Quality Management techniques gained through IT program / project delivery and in an IT support environment - Experience of working within multi-location teams - Experience of working in large programs of work - Excellent experience in client-facing roles within blue chip organizations - Ability to build good relationships both within own team and with other teams - Ability to work across multiple projects - Ability to bring multi disciplined teams together into one delivery team - Ability to determine strategic direction not just tactical - Excellent management, interpersonal, written and verbal communication, and organizational skills - Excellent attention to detail - Motivated by delivery - The ability to work and team effectively with clients and other management personnel across geographies - Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change - Ability to work and team with a multitude of different people within and outside of IT to balance demands - Ability to deal efficiently with escalations and difficult situations/people under pressure - Ability to understand and integrate cultural differences and lead virtual cross-cultural, cross-border teams. *Thanks & Regards* *Hemendra Kumar* Insigma Inc | 1920 Association Drive Suite # 302, Reston, VA 20191 Phone: 703-468-3024 I Email: hemendra.ku...@insigmainc.com ABOUT THIS E-MAIL: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. 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