Hi,
This is Abby from Infojini Consulting. Hope you are doing well! We are looking for Application/Production Support in Durham, NC for 12+ months contract position. Please send your resume along hourly rate expectation to <mailto:abb...@infojiniconsulting.com> abb...@infojiniconsulting.com ASAP or call me at 443-283-1159. Please refer someone else if you are not available at this time or you are not right match for this job opportunity. We have great Referral Bonus up to $500!!! Please don't miss to refer someone who are looking for projects. Job details mentioned below: Job Title: Application/Production Support Duration: 12+ months Location: Durham, NC Client: North Carolina Department of Health & Human Services Description: * This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers/service providers who are accessing the system. * This role also requires a high level of customer experience, and is not a hardware based help desk role. * This position act sas a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. * These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. * Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. * Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. * Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. * These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented. Required Skills: * Experience and knowledge of browser-based applications. * Experience researching, analyzing and interpreting automated system problems. * Experience working in a Application/Production Support based (not hardware) help desk environment. * Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. Desired Skills: * Working knowledge of social services and Medicaid programs and systems. * Broad knowledge of the NC FAST application and functionality. * Experience writing and running SQL queries. Thanks & Regards, <http://www.infojiniconsulting.com/> <http://www.infojiniconsulting.com/> Abby Mahadik Talent Acquisition | Lead DIRECT: (443) 283-1159 | MAIN: (410) 919-9440 | FAX: (443) 283-4249 Linkedin: <http://www.linkedin.com/pub/abby-mahadik/27/71/297> http://www.linkedin.com/pub/abby-mahadik/27/71/297 P SAVE PAPER - Please do not print this e-mail unless absolutely necessary. Please provide any feedback to <mailto:feedb...@infojiniconsulting.com> feedb...@infojiniconsulting.com -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. To unsubscribe from this group and stop receiving emails from it, send an email to corptocorp+unsubscr...@googlegroups.com. To post to this group, send email to corptocorp@googlegroups.com. Visit this group at https://groups.google.com/group/corptocorp. For more options, visit https://groups.google.com/d/optout.
