Hi ,
Hope you are doing great !!
We have opening for Avaya Contact Center Developer
*Job Title: Avaya Contact Center Developer*
*Location: Shoreview, MN*
*Duration: 6+ Months Contract*
*Job Description:*
• 5+ Years of Industry Experience working with Contact
Center technology and able to handle solution, implementation and support.
• 5+ Years of Technical Experience with IVR and
Advanced Speech Systems
• Experience in managing large multi-site contact
center implementations & enhancements
• Experience in writing technical design specifications
for IVR and Speech applications
• Strong business analysis, requirements, design and
documentation skills
• Ability to communicate both functional and technical
concepts to the client
• Good knowledge of Avaya Communication Manager, CMS
Reporting, CTI server-AES, IVR server AEP, POM Dialer and WebLM
• Good knowledge in Avaya Contact center products such
as Avaya Breeze, Oceana, Oceananalytics, Avaya Elite, etc..
• Strong knowledge in Speech and Text-to-speech
concepts and its integration with the Avaya ecosystem / troubleshooting
knowledge in speech and text-to-speech servers
• Third party CTI integration experience such as Sales
force, Service Now etc.
• Integration with the various back-end data systems,
servers and adjuncts:
- Web technology and application servers (Tomcat, WebSphere, IIS,
Apache, WebLogic, etc.
- Web Services, HTTP/XML
- Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix)
- Reporting
- CTI adjuncts
• Basic knowledge in databases and application
development such as MS SQL, MySQL, Java and .Net will add extra value
• Certification such as Avaya ACIS & ACSS will add
advantage
*Product Knowledge:*
- Avaya ACD
- Avaya Breeze
- Avaya Context Store Snap-in
- Avaya Oceana and Oceananalytics
- Avaya Experience Portal (AEP)
- Avaya Orchestration Designer(OD)
- Avaya Dynamic Self Service(DSS)
- Avaya Application Enablement Services – CTI.
*Thanks & Regards,*
*Vamshi*
*Email: **vamsh...@itechus.net* <vamsh...@itechus.net>
*Direct: 802-227-0236 / Main: 802 383 1500 Ext. 205*
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