*Role: SAS Functional Support - Pharmaceutical industry* *Location: Northbrook, IL* *Duration: 6+Months*
*MUST HAVE SKILLS:* Perform job duties under the direct supervision of the Senior Systems Manager or the Global Head of Systems Management ● Provide first and second line system support for global internal and external business users o Creation of user profiles and account management o Resolution of reported issues through appropriate incident/ticket triage and tracking o Develop and maintain systems support processes o Ensure timely handoffs and resolution of incident/tickets by other involved functions (technical support, IGD, TATA) o Identify business process and end-user training improvements o Track first line support performance metrics ● Content expert for assigned systems and partner with other SME’s in the development of system training material ● May deliver end user training and train the trainer sessions ● Participate in/ Faciliatate Support team meetings, including prepare timelines, meeting agendas and minutes for assigned systems in partnership with the GDO colleagues, other Astellas functions and technical support functions such as IGD, QA, IBM, etc *Roles & Responsibilities:* Dedication to customer service, and experience delivering on customer needs ● Solid communication skills both verbally and in writing ● Has knowledge of basic theories, principles, and techniques of project management ● Knowledge of ICH and GCP a plus ● Proficient computer skills across multiple applications Thanks... Uday Varanganti Recruiting Specialist uday.varanga...@performancesoftech.com -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. To unsubscribe from this group and stop receiving emails from it, send an email to corptocorp+unsubscr...@googlegroups.com. To post to this group, send email to corptocorp@googlegroups.com. Visit this group at https://groups.google.com/group/corptocorp. For more options, visit https://groups.google.com/d/optout.
