*HI,*
*Reply back to tnaren...@aptude.com <tnaren...@aptude.com> for further process.* *Title: ITSM Process Engineer * *Work Location: NY, NY, 10005* *Contract: 12+ Months with possible extension.* *Could this resource work remote?: Partly, 1-2 days per week are negotiable* *Essential Duties and Responsibilities:* • Support Director of ITSM Process Management in creating and implementing the Global IT Services and Service Management processes. • Contributes to the team’s mission and strategies for the Global IT organization. • Managing and maintaining the IT Service Management function and process artifacts as assigned such as within process areas including Incident, Request, Change, Release, Configuration, Problem and Knowledge Management. • Conducts analysis and process design to assure consistency in the IT service management (ITSM) strategy (leveraging IT Infrastructure Library [ITIL] v3 concepts), and coordinates with ITSM and IT infrastructure management processes. • Ability to develop and formulate requirements is essential. These process requirements will be used to develop standard workflows to be implemented in ServiceNow. • Contributes to the definition and collection of standard metrics across organization where assigned. • Liaises with other process owners when called upon to establish integration and collaboration (such as incident, problem, change, request, problem, configuration and release management, etc.). • Prepares and presents ITSM topics at team and department level meetings or with CTO organization members. • Contribute to cross-functional teams to successfully assess and develop process solutions across various Business Units and IT teams’ requirements as required. • Assist process adoption by being a champion of awareness and acceptance of the ITSM processes among IT users and management. • Performs monitoring and review of critical success factors (CSFs) and key performance indicators (KPIs) that are specific to the execution of the service management processes and participates in the creation of reports. • Introduces continuous improvement measurements for the ITSM processes where assigned, including CSFs, KPIs and associated metrics. • Assist in training activities by translating process details into training materials. Deliver training where required. -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. To unsubscribe from this group and stop receiving emails from it, send an email to corptocorp+unsubscr...@googlegroups.com. To post to this group, send email to corptocorp@googlegroups.com. Visit this group at https://groups.google.com/group/corptocorp. For more options, visit https://groups.google.com/d/optout.
