Location: All work performed at client’s office in NYC (Park Ave.)

Travel: None

Contract: 6+ mos.



Please submit copies of visa documents (if applicable) with all submissions.



*MANDITORY SKILLS/REQUIREMENTS:*

·         10+ years ServiceNow ITSM functional development specialist

·         Strong & Clear English verbal communication skills, Good customer
facing & consulting skills

·         Strong development of– Incident/Problem/Change Management, CMDB,
Service Catalog, Asset Mgmt, SLM, Reporting/Dashboards

·         Development/customization of: Core services (SSO, config roles,
import datasets), CMDB (config classes/forms, access controls, import
sets), Discovery (config MID servers, IP networks, credentials, lifecycle
mgmt), Incident Mgmt (roles, incident forms, access controls, etc.),
Problem Mgmt, Change Mgmt, Request Mgmt & Service Catelogs, Knowledge Mgmt,
account Termination & Orchestration Service, Reporting customization

·         Participate in the full software development lifecycle
(requirements, design, code, unit test, implementation)

·         Able to design service workflows & improvements, extract ITSM
related functional specs, validating business requirements, creating
functional/ process/workflow specs, story-lines & testing deployments

·         Experience with out of box customizations, business/tech
functional mapping, SNOW functional specs, Policy/Standards/Templates,
Story Development, etc.

·         Hands-on scripting/programming skills (JavaScript, Angular JS)

·         Able to investigate & fix advanced (3rd level) application or
workflow issues

·         Strong understanding of ITIL Service Lifecycle (Service Strategy,
Design, Transition, Operation, Improvement) and IT Change Management
processes

·         Experienced with working directly with end clients with strong
written & verbal communication skills

·         Self-motivated, sense of urgency, deliverables oriented



*PREFERRED SKILLS/EXPERIENCE:*

·         B.S. (or Masters) degree in Computer Science, MIS or equivalent

·         Industry experience in Banking and Financial Services

·         Any ServiceNow certs:  ServiceNow CSA (Certified System
Administrator), Certified Application Developer, Certified Implementation
Specialist, ServiceNow Financial Management Fundamentals; ITIL V3



-- 




*Naveen Tripathi*
* Technical Recruiter*

*Zenith tech Solutions*
* Desk: **518 621 0048* *Fax:* *518-244-4977* <518-244-4977>
*3 COMPUTER DR West,*

*Suite #107*

*ALBANY, NY 12205*

*naveen.tripa...@zenithtechsolutions.com <ami...@zenithtechsolutions.com>*

*Hangout id: tripathi3...@gmail.com <tripathi3...@gmail.com>*



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