Getting Clueful: Five Things You Should Know About Fighting SpamThe battle for your users’ e-mail inboxes probably will never end, but it’s not a failure of technology. Experienced e-mail and system administrators share the key points they really, really wish you understood. http://www.cio.com/technology/infrastructure/security/spam/ five_things_about_fighting_spam.html?CID=28830
Thanks to everybody who contributed. :-) Esther
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