I think his name was agent Grotz, but I'm not sure. Definitely Mr. PR. When certain callers complained heavily, and he couldn't defend himself, he backtracked to the usual "we have a program for that" or "just call my office and we'll talk" or "look at our new core values". Very bureaucratic of him. Barbara at the end at least made the important point about how the FBI's (and the NSA's) stupid encryption policy has crippled our infrastructure. Way to go, Barbara! Otherwise, far too many right wing nuts calling in. One item which I have complained about in this group and in Cypherpunks is that, as strongly as some of you might feel about Waco and Ruby Ridge and the like, it simply does not help the cause of encryption freedom to whip out the jack-booted language any chance you get. In the public's mind, such inflamatory statements really cloud the substance behind the encryption issue, which is already confusing enough by itself. Luckily, the FBI is having trouble educating the public on this topic as well, precisely because it is so confusing. Ern