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Hi
Apologies if you’ve had
this already, but I’m expanding the distribution beyond the normal UPA mailing
list because we feel this event would be of great value to many of
you. To see JoAnn talk and
give this quality of value at such a low price is fantastic. I’ve read her books
and I can tell you she’s high value indeed. LET ME KNOW ASAP if you
wish to attend. Regards Alan From: UPA
Friday, 9th
September 2005, 6.00 - 8:30pm Yes,
I know it’s on a Friday and it’s relatively short notice, but this is really
going to be worth it! ‘Customer
Partnering’
by renowned author and speaker Dr JoAnn Hackos Session
Background Customer partnering is a technique
that allows users to participate in the definition and design of their product
and documentation needs. Customer partnering creates a
long-term relationship between representative customers and developers. Through
a series of guided interactions, customers and developers investigate how
current products are used. They use this knowledge to specify the design of new
and improved products. Like other forms of participatory design, customer
partnering uses aspects of contextual inquiry and focus groups administration,
but it provides much more detail about how you can meet customers’ needs and it
involves the customer much more deeply in the design process.
About
the Presenter Dr. JoAnn Hackos is President of
Comtech Services, a content-management and information-design firm based in
For more than 25 years, Dr. Hackos
has addressed audiences internationally on subjects ranging from content
management, project management, effective interfaces and information, minimal
information products, usability studies, online and Web-based information, to
managing the information design and development process. Her seminars are
dedicated to enhancing the practices and products that will best promote
customer satisfaction. She has authored Content Management
for Dynamic Web Delivery (Wiley 2002), Managing Your Documentation Projects
(Wiley 1994), Standards for Online Communication (Wiley 1997), and co-authored
with Ginny Redish User and Task Analysis for Interface Design (Wiley 1998).
JoAnn is a Fellow and Past President of the International Society for Technical
Communication (STC). She is a founder with IBM of the OASIS Technical
Committee for the DITA standard (Darwin Information Typing Architecture).
Workshop
Details Location:
Price:
Members
$15
(Special Event Rate)
Non-Members $30 (Special
Event Rate) Cash at the
door RSVPs and
questions: [EMAIL PROTECTED]
PLEASE
RSVP BY Monday 5th September (A
no-show charge may apply to non-attending
RSVP’s) Directions: The Canterbury Innovation
Incubator is at About
this meeting: This meeting is part of the
Usability Professionals
Association (UPA). Information about UPA can
be found at: http://www.upassoc.org/
UPA
Membership: We actively encourage
membership of the Usability Professionals Association (UPA). Professional
Membership is US$85/year plus US$25 New Member Processing Fee. Student
Membership is US$20/year. To join visit: https://ssl10.pair.com/upa/html/apply.html Many
thanks (UPA LeftClick Ltd - User
Experience Design DDI:
03 3798981 Physical:
Postal:
LeftClick Ltd, Cii, Web:
www.leftclick.co.nz
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