Greetings all,
It seems we're having some trouble. It appears that someone
joined the list and then redirected all their list messages into the
customer-support system for Midphase, a hosting outfit in Utah. As a
result, anyone who posts to the list may well get a support ticket
from 'mpcustomer.com'. Several people have reported this to me
off-list, although it hasn't happened to me when I've posted. (It's
possible my spam filters are catching them.)
This is not affecting just our list. I've found via Google[1]
that this is happening to at least five other lists, and are quite
likely more that Google can't reach because they don't have public
web archives. My guess is that someone disgruntled with Midphase has
decided to launch a DoS-type attack against their support system.
I'm in contact with the support staff at Midphase and, as you
might guess, they're at least as interested in having this end as are
we. Hopefully they'll be able to work out the offending address and
report back so I can ban it, they can block it, and we can all put
this distasteful incident behind us.
In the meantime, if you post to the list and do get a support
ticket message from Midphase, just ignore/delete it. Basically,
treat it as though it's spam that managed to beat your
countermeasures. With luck we won't have to deal with it for more
than a day or three.
[1] http://www.google.com/search?hl=en&q=mpcustomer+ticket+list
--
Eric A. Meyer (http://meyerweb.com/eric/), List Chaperone
"CSS is much too interesting and elegant to be not taken seriously."
-- Martina Kosloff (http://mako4css.com/)
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