from:
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Click Here: <A HREF="http://www.aci.net/kalliste/">The Home Page of J. Orlin
Grabbe</A>
-----
More FBI Snake Oil


Merchants Beware! The CyberCops Are Coming!


First they sell you the problem. Then they sell you the solution.

WASHINGTON, D.C. (CBS.MW) - It’s been almost two months since the launch of
the federal government’s Internet Fraud Complaint Center, and officials don’t
know much more about e-crime than they did then.

This, however, they do know: the problem is growing every day, and merchants
rather than consumers have the most to fear from e-criminals.

To date, the Federal Bureau of Investigations has not been able to assign a
total dollar amount to e-crime. But there are other important figures.

Forrester Research (FORR: news, msgs) reported in April that e-commerce would
reach $6.9 trillion by 2004. The number of Net shoppers is soaring. Every
second of every day, four new people log onto the Web, according to the FBI’s
Bob Pocica.

Last year, consumers lost more than $3.2 million to Internet fraud, a 38
percent increase, according to the National Consumers League.

And domestic fraud of Internet merchants in 1999 topped $1.4 billion,
accounting for 11 percent of all dollar transactions. The figure for Internet
business fraud is also 10.5 percent higher than that of its bricks-and-mortar
counterparts, said Paul Fichtman, chairman of the Internet Fraud Council ,
which was founded to gather research and provide prevention tips to companies
and consumers.

E-personations: Beware of Hoover in Drag

Web crime is expected to grow at the rate of the Internet or about 80 percent
this year alone, Fichtman said. What’s more, the activity is quite
concentrated.

“Virtually all of the fraud being perpetuated is identity fraud,” Fichtman
said. “It’s very easy for professional fraudsters to perpetuate these
schemes. They’re looking for things that can easily be turned into cash.”

Many times, the criminals use fraudulent identities to buy high cost goods
they can then sell on the street. Or they create phony brokerage accounts to
launder money, Fichtman said. The way they do this is by stealing credit card
numbers by skimming information off magnetic strips or stealing bills from
mailboxes or by using software that generates credit card numbers.

However, there has not been a documented case of a consumer’s identity being
stolen from an encrypted transaction over the Web, Fichtman noted. He advises
consumers to avoid providing financial information over the telephone.

“The real risk to consumers today is identity theft, which is difficult to
get fixed but is more of a nuisance risk,” Fichtman said. “Merchants,
however, are at an extreme risk.”

A lot of the crime could be prevented with good-sense business practices such
as managing terminated employees properly or careful screening of new
employees. There’s also technology that authenticates users, but many
companies don’t take advantage of it, Fichtman said.

“Many online merchants don’t understand the risk of conducting transactions
on the Internet,” Fichtman said. “They don’t understand that if they get a
fraudulent charge-back, they’re out the merchandise and the money. I would
say that less than 20 percent of companies are truly protecting themselves
today.”

“The scary thing about the Internet is that it’s so fast, and fraudsters can
charge a tremendous amount of money in a small time. As bad as this is, the
Internet constituted only 0.6 percent of all commerce in 1999.”

In conjunction with the National White Collar Crime Center and the Department
of Justice, the Federal Bureau of Investigation launched the Internet Fraud
Complaint Center on May 8. The Web site was designed to serve as a
clearinghouse for complaints so that data could be centralized and then
farmed out to the appropriate law enforcement authorities.

“You can’t be proactive until you know what the problems are,” the FBI’s Bob
Pocica told CBS.MarketWatch.com. “You have to have a place to receive
complaints, and as time progresses, more and more cases will be referred.
Then we can identify crime trends and become proactive with local law
enforcement.”

So far, the Web site is receiving about 1,200 complaints a week, Pocica said.

Data gathered at the Web site, http://www.ifccfbi.gov/, not only benefits law
enforcement in the effort to crack down on crime, it will also serve as an
educational tool.

Lack of knowledge about e-crime can be the most formidable enemy, Fichtman
said.
CBS Market Watch, June 25, 2000
-----
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