Hello, It has been more than 3 days and I haven’t received a response from you. Is everyone in Red Hat on vacation or is this the way escalations or cases are handled at Red Hat. I am really surprised that after writing to customer feedback and customer escalation email addresses this is the level of service you receive which is synonym to “zero”. If you are not the write group of people may I request you to give me the contact details for next escalation point.
Regards, Aditya From: Support <[email protected]> Sent: 06 February 2019 22:27 To: Aditya Saxena <[email protected]> Subject: [Request received] Terrible Experience with Red Hat Training & Certification ##- Please type your reply above this line -## Your request (# 278653, Terrible Experience with Red Hat Training & Certification) has been received and is being reviewed by our support staff. To add additional comments, reply to this email. Aditya Saxena Feb 6, 11:56 AM EST Hello, Good day! I am compelled to write this email to share the terrible experience that I had with your Training & Certification team. There are few things in particular which I would like to highlight: 1. They do not pay attention to the details which has been shared, they miss the context and simply reply to the email. 2. They do not reply, I have sent email to them last Wednesday (30th January 2018) and I have still not received any response from them. 3. They try to close the case rather than providing a solution or atleast working towards it. I have attached the email conversation that I had with them so that you can understand the ordeal I have been through without any resolution. I have been Red Hat user for long time, along with Red Hat I pursue training / certification in lot of other technologies from different vendors as it is pretty much required for my job profile. I have never come across such rude and apathetic behavior / attitude during my interactions with any of the other vendors so far. I really feel said that after being associated with Red Hat for so long this is a kind of behavior / attitude a long timer has to face when raises a genuine concern. Ever changing IT industry is moving swiftly than it had in past. There is no single technology which could constitute a complete solution. Red Hat as a company which rely heavily on RHEL and their training programs for their revenues should be more responsible in their communication. At the sametime there should be some benefits / reasons for the long timers to stick around. If as a long timer I get treated like any other Red Hat professional then what is the benefit of long time association with Red Hat. I have completed my RHCA (later went upto RHCA Level 2) when Red Hat certifications were considered to be quite tough and holds a lot of value. With passing days I have seen process of becoming RHCA becoming comparatively easier and thus degrading the value of RHCA, which ones used to be an Elite Certificate. Red Hat no doubt is leader in OS and RHEL is one of the most stable operating system out there in the market. However, when it comes to other technologies from Red Hat, like: Red Hat virtualization, Gluster, Ceph Storage, Messaging etc. it doesn’t add value on top of the knowledge I could gather from other sources. At the same time pursuing certification in those stream may make someone become RHCA but at the end of the day weightage of that certification is not at all at par with that of RHCA with older curriculum. I have purchased RHLS subscription last year with a view that though I have completed my RHCA I will keep in touch with new things coming up from Red Hat. It was out of pure zeal to be associated with Red Hat I have opted for RHLS. However, with this level of response I am reconsidering my decision because benefit and respect should be mutual. At the end I would like to summarize the feedback points: 1. Red Hat should be empathetic to long-time associates. 2. Red Hat should provide additional benefits to long-time associates (who are atleast at RHCA level) in terms of exam voucher value or RHLS subscription discounts. This will definitely go down well for long timers as it will be like token of appreciation for those who have been with Red Hat not as an employees but as customers / users. 3. Red Hat should consider re-working on their certification paths to add more value to their certificates. 4. Older certificate of endorsement like: RHCDS and RHCSS should be brought may be in different format. 5. Certificate validation link should contain a user achievement through out his Red Hat journey. For exam: I was an RHCDS between August 2014 to August 2018 but now it has been completely removed from the portal. I feel it should be there so that someone can proudly show his / her past achievements. I hope the feedback would be taken in constructive way and hope to see Red Hat improvising on their existing methods. Regards, Aditya Saxena Attachment(s) unnamed_attachment_1.eml<https://redhat1.zendesk.com/attachments/token/1Erjc79ScFekdRRTOeHR5vbUB/?name=unnamed_attachment_1.eml> [R5R3ZG-PGM5]
_______________________________________________ Customer-feedback mailing list [email protected] https://www.redhat.com/mailman/listinfo/customer-feedback
