On Sep 8, 2006, at 24:13 , Robert Citek wrote:

>
> On this particular system we did all of the suggestions from the
> Memtest86 page[1]:
>
> 1) Removing modules
> 2) Rotating modules
> 3) Replacing modules
>
> Yet, we still got errors, although we didn't note if they were the
> same errors.  We then did the following tests:
>
> 1) ran Memtest on a second PowerEdge 1750.  Result: no errors.
> 2) removed the RAM from the second machine, installed the RAM from
> the first machine into the second machine, and reran the test.
> Result: no errors.
> 3) installed the RAM removed from the second machine into the first
> machine and reran the test.  Result: errors.

The implication is that you have a faulty memory controller- see Ed's  
response. Since it probably only affects a specific block of a stick  
(though you didn't confirm that), it could be, more specifically, a  
hardware issue, such as a faulty pin on the board.

>
> Which puts us in a challenging position: how do we convince Dell
> there's something wrong with the machine, especially since the
> machines are coming off warranty in just under a month?

I can't recall memtest ever being wrong. Even if Dell won't take it  
back, you obviously can't trust any of your data to this machine, so  
it's junk. You can probably keep the RAM though. Maybe you can save  
money by merely replacing the mainboard?

Perhaps if you say (I don't know if it's true) that you experienced  
memory corruption issues in your application, Dell won't hang up.  
Then say that you are considering a different vendor for better  
support. Good luck convincing Dell of anything!

-M

 
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