Hi!
1) Cygwin is not a commercial set up , we do not pay support fees, we do not even pay for Cygwin.
2) We accept red hat owns the IP
3) The "developers & supporters" are volunteers, they do not HAVE to be nice and have the "customer is always right" approach as opposed to some of us in the commercial world.
4) They receive many many calls, they answer then briefly even abruptly, but they answer them.
5) Any developer knows that maintaining any product requires careful diligent thoughts and processes AND TIME
So just be patient and appreciative.
Having said that ....
Maybe the site needs a code of conduct for the non contributors, a down load that will lay out a procedure to use, because when you are new it is easy not to know the rules. If one exists - sorry, it needs to be more prominent, a sort of download - now sign in blood approach.
Keep up the good work guys.
Darryl
