On Thu, Sep 1, 2016 at 2:18 PM, bzs wrote: > I have spoken to the bank involved numerous times but never got past a > very chipper, helpful person who is ready to show me how to start/stop > the software, listens to my problem (slowness) politely and then goes > back into their technical support dance. And is so many paygrades > below taking a general complaint it just sounds like I'm out to foul > their air. Frankly they probably suspect I don't know what I'm talking > about (probably not their software, what is "cygwin"? we can't be > responsible for your third-party apps speak to them if that's what > you're having problems with, etc.)
Take it publicly to social media; I've received excellent results with complaints about "getting the run around and finger pointing" on twitter when the private support lines run into such walls. > Also, the accts affected so far are business accts with various other > relationships so it's not quite as easy as walking down the block and > opening another acct w/ another bank tho it's not impossible and I am > looking into it, just spoke w/ another bank about taking it all over. That does complicate things a lot... best of luck there... > And other than "IBM sold it to them" one never gets a straight answer > on why they even require this software. Again, that decision is too > many paygrades up for them to speculate about beyond "it improves > security". That also warrants public social media attention; "it improves security" doesn't cut the mustard without details on how. -- Erik -- Problem reports: http://cygwin.com/problems.html FAQ: http://cygwin.com/faq/ Documentation: http://cygwin.com/docs.html Unsubscribe info: http://cygwin.com/ml/#unsubscribe-simple