Am 17.03.2014 08:57, schrieb Paul J Stevens: > On 16-03-14 18:13, Reindl Harald wrote: >> thank you so much for the way you act in general! > > You're welcome!
thank you - much appreciated >> my recent expierience with another piece of software >> >> opened: 2014-03-14 20:07 >> first response: 2014-03-16 09:18 >> closed: 2014-03-16 10:45 (no comment possible after) > > Yikes! I know I've had quite a few times in the past where I would > rather dismiss an unwelcome bug-report out of hand. Shoot the messenger > style reaction. > > No project can survive without cherishing it's users. And users come in > all flavors. Yes, some are trolls. Others waste precious developer time. > Very few are capable of helping out with coding and debugging, > especially with complex projects like dbmail. But 'googled prejudice' is > just that! Pure bigotry. somehow i understand that, my reputation may not be the best for winning a price to be the nicest person in case answers thousand times given cold have been googled within seconds - on the other hand "why don't you just use google and type these two words" is helpful because it's faster than a reply where other post google-links honestly i admit that i react allergic when someone states his whatever server is running on a public IP, not doing as intended and it becomes pretty clear that the person did not read any basics because that affects many networks attacked and blown down with junk from such machines however, i think that i am not a pure asshole, at least not always :-) > If that's the spirit surrounding that project, > I'd stay well clear. There's no excuse for poor manners. > > People willing to help out with reporting bugs, fixing documentation, or > even nagging about missing features, all contribute to making the > software better. Hell, even reporting unreproducible bugs can be > helpful. I know dbmail has had it's share of those, so I never dismiss > them without careful consideration. well, i should have realized that after this offlist-reply from the project leader quoting only the first line and strip 350 following with configuration, RPM-SPEC, the complete configuration, helper scripts..... i remember our first contact about dbmail's native autoreply where you statet that it's no longer supported in follow releases and AFAIr it took 2 mails saying a price in € and a final "go ahead and send a bill" that's at least a reply i always accept and a valid possibility at least leave the bugreport open because maybe the reporter finds another idea to nail the problem down and avoid "why can't you 'git bisect' 0.17 to 0.18? There are 1327 commits" and "learn to use the tool necessary to solve your problem" -------- Original-Nachricht -------- Datum: Fri, 14 Mar 2014 19:43:53 +0100 An: Reindl Harald On 2014/03/14 16:12, Reindl Harald wrote: > please let me know if there is any info i can provide to help debug Report a bug on the bug tracker. This is the developer mailing list which is for developers, not a user support mailing list
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