Your message dated Wed, 25 Jun 2008 18:32:14 +0000
with message-id <[EMAIL PROTECTED]>
and subject line Bug#487817: fixed in otrs2 2.2.7-2
has caused the Debian Bug report #487817,
regarding otrs2: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
to be marked as done.
This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.
(NB: If you are a system administrator and have no idea what this
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misconfiguration somewhere. Please contact [EMAIL PROTECTED]
immediately.)
--
487817: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=487817
Debian Bug Tracking System
Contact [EMAIL PROTECTED] with problems
--- Begin Message ---
Package: otrs2
Version: 2.2.7-1
Severity: normal
all I did was installing otrs2, configured the database with dbconfig
and logged in on the web page as [EMAIL PROTECTED]
After that I got
Error: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm:
Permission denied!
and
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Jun
24 12:47:57 2008
Message: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm:
Permission denied!
Traceback (23323):
Module: Kernel::System::Config::WriteDefault (v1.64.2.1) Line: 247
Module: Kernel::Modules::AdminInit::Run (v1.4) Line: 56
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module:
ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.81) Line: 204
Module: ModPerl::RegistryCooker::run (v1.81) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
-- System Information:
Debian Release: lenny/sid
APT prefers testing
APT policy: (750, 'testing'), (700, 'stable')
Architecture: i386 (i686)
Kernel: Linux 2.6.18-4-486
Locale: [EMAIL PROTECTED], [EMAIL PROTECTED] (charmap=ISO-8859-15)
Shell: /bin/sh linked to /bin/bash
Versions of packages otrs2 depends on:
ii adduser 3.107 add and remove users and groups
ii apache2-mpm-prefork [httpd-c 2.2.8-3 Traditional model for Apache HTTPD
ii dbconfig-common 1.8.38 common framework for packaging dat
ii debconf 1.5.22 Debian configuration management sy
ii libauthen-sasl-perl 2.11-1 Authen::SASL - SASL Authentication
ii libcrypt-passwdmd5-perl 1.3-9 interoperable MD5-based crypt() fo
ii libdate-pcalc-perl 1.2-2 Perl module for Gregorian calendar
ii libdbi-perl 1.604-1+b1 Perl5 database interface by Tim Bu
ii libemail-valid-perl 0.179-2 Check validity of Internet email a
ii libio-stringy-perl 2.110-3 Perl5 modules for IO from scalars
ii libmailtools-perl 2.03-1 Manipulate email in perl programs
ii libmime-perl 5.426-1 transitional dummy package
ii libmime-tools-perl [libmime- 5.426-1 Perl5 modules for MIME-compliant m
ii libtext-diff-perl 0.35-3 Perform diffs on files and record
ii libxml-parser-perl 2.36-1.1+b1 Perl module for parsing XML files
ii perl 5.10.0-10 Larry Wall's Practical Extraction
ii ucf 3.006 Update Configuration File: preserv
Versions of packages otrs2 recommends:
ii aspell 0.60.5-2.2 GNU Aspell spell-checker
ii libapache2-mod-perl2 2.0.4-1 Integration of perl with the Apach
ii libdbd-mysql-perl 4.006-1+b1 A Perl5 database interface to the
ii libdbd-pg-perl 2.7.2-1 Perl DBI driver for the PostgreSQL
ii libgd-graph-perl 1.44-1 Graph Plotting Module for Perl 5
ii libgd-text-perl 0.86-3.1 Text utilities for use with GD
ii mysql-server-5.0 [mysql-serve 5.0.51a-6 MySQL database server binaries
ii procmail 3.22-16 Versatile e-mail processor
-- debconf information:
otrs2/remove-error: abort
otrs2/pgsql/authmethod-admin: ident
otrs2/pgsql/method: unix socket
otrs2/pgsql/changeconf: false
otrs2/pgsql/authmethod-user: ident
otrs2/internal/skip-preseed: false
otrs2/db/dbname: otrs2
otrs2/upgrade-error: abort
otrs2/remote/newhost:
otrs2/internal/reconfiguring: false
otrs2/purge: false
* otrs2/database-type: mysql
otrs2/remote/host:
otrs2/missing-db-package-error: abort
otrs2/mysql/admin-user: root
otrs2/install-error: abort
otrs2/db/app-user: otrs
otrs2/resetdbuser: true
otrs2/remote/port:
otrs2/upgrade-backup: true
otrs2/pgsql/admin-user: postgres
otrs2/dbconfig-reinstall: false
otrs2/db/basepath:
* otrs2/dbconfig-install: true
otrs2/pgsql/manualconf:
otrs2/mysql/method: unix socket
otrs2/dbconfig-remove:
otrs2/pgsql/no-empty-passwords:
otrs2/dbconfig-upgrade: true
otrs2/passwords-do-not-match:
--- End Message ---
--- Begin Message ---
Source: otrs2
Source-Version: 2.2.7-2
We believe that the bug you reported is fixed in the latest version of
otrs2, which is due to be installed in the Debian FTP archive:
otrs2_2.2.7-2.diff.gz
to pool/main/o/otrs2/otrs2_2.2.7-2.diff.gz
otrs2_2.2.7-2.dsc
to pool/main/o/otrs2/otrs2_2.2.7-2.dsc
otrs2_2.2.7-2_all.deb
to pool/main/o/otrs2/otrs2_2.2.7-2_all.deb
A summary of the changes between this version and the previous one is
attached.
Thank you for reporting the bug, which will now be closed. If you
have further comments please address them to [EMAIL PROTECTED],
and the maintainer will reopen the bug report if appropriate.
Debian distribution maintenance software
pp.
Torsten Werner <[EMAIL PROTECTED]> (supplier of updated otrs2 package)
(This message was generated automatically at their request; if you
believe that there is a problem with it please contact the archive
administrators by mailing [EMAIL PROTECTED])
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Format: 1.8
Date: Wed, 25 Jun 2008 20:16:47 +0200
Source: otrs2
Binary: otrs2
Architecture: source all
Version: 2.2.7-2
Distribution: unstable
Urgency: high
Maintainer: Torsten Werner <[EMAIL PROTECTED]>
Changed-By: Torsten Werner <[EMAIL PROTECTED]>
Description:
otrs2 - Open Ticket Request System
Closes: 487817
Changes:
otrs2 (2.2.7-2) unstable; urgency=high
.
* Disable the patch permissions.diff again because OTRS can't work with such
permissions. It breaks because it can't write files that are 'use'd.
(Closes: #487817)
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2081262e7a589a6abd8b68d648d693b0a94394bc 19113 otrs2_2.2.7-2.diff.gz
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Files:
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8f3197106fb6e0531d46285fdbd344b0 19113 web optional otrs2_2.2.7-2.diff.gz
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--- End Message ---
