Your message dated Sun, 31 Jan 2010 20:03:55 +0200
with message-id <[email protected]>
and subject line Re: Bug#499407: request-tracker3.6: too many conffiles
has caused the Debian Bug report #499407,
regarding request-tracker3.6: too many conffiles
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

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-- 
499407: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=499407
Debian Bug Tracking System
Contact [email protected] with problems
--- Begin Message ---
Package: request-tracker3
Version: 3.0.12-6
Severity: important

When RT tries to parse the following subject line:
-----
Subject: =?ISO-8859-1?Q?Re:_[netnod.se_#32108]_Offertf=F6rfr=E5gan_10GE-k?=
        =?ISO-8859-1?Q?ort_Extreme_6808?=
-----

It says the following in the logfile:
-----
Feb 14 14:42:46 chakotay RT: error:    couldn't parse head; error near:
ort Extreme 6808   (/usr/share/request-tracker3/lib/RT/Template_Overlay.pm:341) 
 
-----

And then it stops, not sending out notifications, it does however add it
to the database so it is viewable from the webinterface.

The mail is sent with "X-Mailer: Apple Mail (2.619.2)"

 /Nico

-- Package-specific info:
Changed files:
  etc/request-tracker3/RT_Config.pm
  etc/request-tracker3/RT_SiteConfig.pm
  etc/request-tracker3/apache-fastcgi.conf
  etc/request-tracker3/apache-modperl.conf
  etc/request-tracker3/apache-speedycgi.conf
  etc/request-tracker3/apache2-modperl2.conf
  usr/share/request-tracker3/html/NoAuth/images/rt.jpg
  usr/share/request-tracker3/lib/RT/Action/Notify.pm

-- System Information:
Debian Release: 3.1
  APT prefers unstable
  APT policy: (500, 'unstable')
Architecture: i386 (i686)
Kernel: Linux 2.4.26
Locale: LANG=C, LC_CTYPE=C (charmap=ANSI_X3.4-1968)

Versions of packages request-tracker3 depends on:
ii  apache                       1.3.33-3    versatile, high-performance HTTP s
ii  libapache-dbi-perl           0.94-1      Connect apache server to database 
ii  libapache-mod-fastcgi        2.4.2-3     FastCGI module for Apache
ii  libapache-mod-perl           1.29.0.2-17 integration of perl with the Apach
ii  libapache-request-perl       1.1-0.1     Generic Apache Request Library
ii  libapache-session-perl       1.60-1      Perl modules for keeping persisten
ii  libcache-cache-perl          1.02-3      Managed caches of persistent infor
ii  libcgi-fast-perl             5.8.4-2.2   CGI::Fast Perl module.
ii  libclass-returnvalue-perl    0.52-1      A return-value object that lets yo
ii  libdbd-mysql-perl            2.9003-2    A Perl5 database interface to the 
ii  libdbd-pg-perl               1.32-2      a PostgreSQL interface for Perl 5 
ii  libdbi-perl                  1.43-1      The Perl5 Database Interface by Ti
ii  libdbix-searchbuilder-perl   1.01-1      Perl extension for easy SQL SELECT
ii  libexception-class-perl      1.19-2      A module that allows you to declar
ii  libfcgi-perl                 0.67-1      FastCGI Perl module
ii  libfreezethaw-perl           0.43-2      converting Perl structures to stri
ii  libhtml-mason-perl           1:1.26-1    HTML::Mason Perl module
ii  libhtml-parser-perl          3.36-1      A collection of modules that parse
ii  liblocale-maketext-fuzzy-per 0.02-1      Maketext from already interpolated
ii  liblocale-maketext-lexicon-p 0.42-1      Lexicon-handling backends for "Loc
ii  liblog-dispatch-perl         2.10-1      Dispatches messages to multiple Lo
ii  libmailtools-perl            1.62-1      Manipulate email in perl programs
ii  libmime-perl                 5.417-1     Perl5 modules for MIME-compliant m
ii  libmldbm-perl                2.01-1      Store multidimensional hash struct
ii  libparams-validate-perl      0.74-0.1    Validate parameters to Perl method
ii  libregexp-common-perl        2.117-1     Provide commonly requested regular
ii  libterm-readkey-perl         2.21-1.3    A perl module for simple terminal 
ii  libtest-inline-perl          0.16-1      Embed tests and code examples in P
ii  libtext-autoformat-perl      1.12-3      Perl module for automatic text wra
ii  libtext-quoted-perl          1.8-1       Extract the structure of a quoted 
ii  libtext-template-perl        1.44-1.1    Text::Template perl module
ii  libtext-wrapper-perl         1.000-2     Simple word wrapping routine
ii  libtime-modules-perl         2003.1126-1 Various Perl modules for time/date
ii  perl                         5.8.4-5     Larry Wall's Practical Extraction 
ii  postfix [mail-transport-agen 2.1.4-4     A high-performance mail transport 
ii  rt3-clients                  3.0.12-6    Mail gateway and command-line inte
ii  sysklogd [system-log-daemon] 1.4.1-15    System Logging Daemon

-- no debconf information


--- End Message ---
--- Begin Message ---
On Sun, Jan 31, 2010 at 05:00:33PM +0000, Dominic Hargreaves wrote:
> > > There are actually quite a few files that shouldn't be in /etc.
> > > Just about everything except the RT_SiteConfig stuff should go in
> > > /usr/share instead.

> I don't think we're going to be able to make these sorts of changes
> in stable, so tagging wontfix. If you prefer it to be closed 
> altogether, feel free to do so.

Yeah, it's fixed in the 3.8 series so no sense in keeping the bug open
for 3.6. Closing.
-- 
Niko


--- End Message ---

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