Your message dated Thu, 17 Oct 2013 15:20:22 +0000
with message-id <[email protected]>
and subject line Bug#726600: fixed in libmime-tools-perl 5.504-1
has caused the Debian Bug report #726600,
regarding otrs2: Internal server error when replying to email ticket
to be marked as done.
This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.
(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact [email protected]
immediately.)
--
726600: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=726600
Debian Bug Tracking System
Contact [email protected] with problems
--- Begin Message ---
Package: otrs2
Version: 3.2.11-1
Severity: important
Dear Maintainer,
When attempting to reply to a email ticket that was original sent form an
iphone ( it includes mime content ). Otrs2 grenerated an internal server error.
The folowing appears in the log.
[Thu Oct 17 14:53:47.104008 2013] [:error] [pid 28932] [Thu Oct 17 14:53:47
2013] -e: open body: Invalid argument at /usr/share/perl5/MIME/Entity.pm line
1878.\n
yours
John
-- System Information:
Debian Release: jessie/sid
APT prefers testing
APT policy: (990, 'testing'), (500, 'unstable')
Architecture: amd64 (x86_64)
Kernel: Linux 3.10-3-amd64 (SMP w/2 CPU cores)
Locale: LANG=en_AU.UTF-8, LC_CTYPE=en_AU.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Versions of packages otrs2 depends on:
ii adduser 3.113+nmu3
ii apache2 2.4.6-3
ii apache2-bin [httpd-cgi] 2.4.6-3
ii dbconfig-common 1.8.47+nmu1
ii debconf [debconf-2.0] 1.5.51
ii dpkg 1.16.12
ii libapache-dbi-perl 1.12-1
ii libapache2-reload-perl 0.12-2
ii libauthen-sasl-perl 2.1500-1
ii libcrypt-passwdmd5-perl 1.3-10
ii libcss-minifier-perl 0.01-1
ii libdate-pcalc-perl 6.1-2+b1
ii libdbd-mysql-perl 4.024-1
ii libdbd-pg-perl 2.19.3-2
ii libdbi-perl 1.628-1+b1
ii libemail-valid-perl 1.192-1
ii libgd-graph-perl 1.44-6
ii libgd-text-perl 0.86-8
ii libio-interactive-perl 0.0.6-1
ii libio-stringy-perl 2.110-5
ii libjavascript-minifier-perl 1.05-1
ii libjs-jquery 1.7.2+dfsg-3
ii libjs-jquery-ui 1.10.1+dfsg-1
ii libjs-prototype 1.7.1-3
ii libjs-yui 2.9.0.dfsg.0.1-0.1
ii libjson-perl 2.59-1
ii libmail-imapclient-perl 3.34-1
ii libmail-pop3client-perl 2.18-1
ii libmailtools-perl 2.12-1
ii libmime-tools-perl 5.503-1
ii libnet-imap-simple-perl 1.2201-1
ii libnet-imap-simple-ssl-perl 1.3-3
ii libnet-smtp-ssl-perl 1.01-3
ii libpdf-api2-perl 2.020-1
ii libsoap-lite-perl 0.716-1
ii libtext-csv-perl 1.32-1
ii libtext-diff-perl 1.41-1
ii libxml-feedpp-perl 0.43-1
ii libxml-parser-perl 2.41-1+b2
ii libyaml-libyaml-perl 0.38-3+b1
ii libyaml-perl 0.84-1
ii perl [libdigest-sha-perl] 5.18.1-4
ii ttf-dejavu-core 2.33+svn2514-3
ii ttf-dejavu-extra 2.33+svn2514-3
ii ucf 3.0027+nmu1
Versions of packages otrs2 recommends:
ii aspell 0.60.7~20110707-1
ii mysql-server 5.5.33+dfsg-1
ii postgresql 9.3+149
ii procmail 3.22-20
Versions of packages otrs2 suggests:
ii libencode-hanextra-perl 0.23-2+b3
ii libjson-xs-perl 2.340-1+b1
ii libnet-ldap-perl 1:0.5700-1
ii libnet-smtp-tls-butmaintained-perl 0.24-1
ii libtext-csv-xs-perl 1.01-1+b1
ii otrs2-doc-en 20130520-1
-- debconf information:
otrs2/pgsql/changeconf: false
otrs2/pgsql/authmethod-user: ident
otrs2/db/basepath:
otrs2/remote/host:
otrs2/passwords-do-not-match:
otrs2/dbconfig-remove:
otrs2/remove-error: abort
otrs2/dbconfig-upgrade: true
otrs2/internal/skip-preseed: false
otrs2/mysql/method: unix socket
otrs2/internal/reconfiguring: false
* otrs2/database-type: pgsql
otrs2/missing-db-package-error: abort
* otrs2/dbconfig-install: true
otrs2/remote/newhost:
otrs2/db/dbname: otrs2
otrs2/pgsql/admin-user: postgres
otrs2/pgsql/no-empty-passwords:
otrs2/mysql/admin-user: root
otrs2/upgrade-error: abort
otrs2/purge: false
otrs2/pgsql/manualconf:
otrs2/dbconfig-reinstall: false
otrs2/install-error: abort
otrs2/upgrade-backup: true
otrs2/remote/port:
otrs2/db/app-user: otrs
otrs2/pgsql/authmethod-admin: ident
otrs2/pgsql/method: unix socket
--- End Message ---
--- Begin Message ---
Source: libmime-tools-perl
Source-Version: 5.504-1
We believe that the bug you reported is fixed in the latest version of
libmime-tools-perl, which is due to be installed in the Debian FTP archive.
A summary of the changes between this version and the previous one is
attached.
Thank you for reporting the bug, which will now be closed. If you
have further comments please address them to [email protected],
and the maintainer will reopen the bug report if appropriate.
Debian distribution maintenance software
pp.
Salvatore Bonaccorso <[email protected]> (supplier of updated
libmime-tools-perl package)
(This message was generated automatically at their request; if you
believe that there is a problem with it please contact the archive
administrators by mailing [email protected])
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA512
Format: 1.8
Date: Thu, 17 Oct 2013 16:09:08 +0200
Source: libmime-tools-perl
Binary: libmime-tools-perl
Architecture: source all
Version: 5.504-1
Distribution: unstable
Urgency: low
Maintainer: Debian Perl Group <[email protected]>
Changed-By: Salvatore Bonaccorso <[email protected]>
Description:
libmime-tools-perl - Perl5 modules for MIME-compliant messages
Closes: 726600
Changes:
libmime-tools-perl (5.504-1) unstable; urgency=low
.
* Imported Upstream version 5.504
- Addresses problem with otrs2: "-e: open body: Invalid argument at
/usr/share/perl5/MIME/Entity.pm line 1878." (Closes: #726600).
* Change Vcs-Git to canonical URI (git://anonscm.debian.org)
* Change search.cpan.org based URIs to metacpan.org based URIs
* Bump Standards-Version to 3.9.4
* Update copyright years for debian/* packaging files
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