Your message dated Sun, 3 Jul 2016 12:18:41 +0200 with message-id <[email protected]> and subject line closing bugs reported against ancient request-tracker3.8 has caused the Debian Bug report #623553, regarding duplicate email addresses lead to major memory leaks to be marked as done.
This means that you claim that the problem has been dealt with. If this is not the case it is now your responsibility to reopen the Bug report if necessary, and/or fix the problem forthwith. (NB: If you are a system administrator and have no idea what this message is talking about, this may indicate a serious mail system misconfiguration somewhere. Please contact [email protected] immediately.) -- 623553: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=623553 Debian Bug Tracking System Contact [email protected] with problems
--- Begin Message ---Package: request-tracker3.8 Version: 3.8.8-7+squeeze1~bpo50+1 Severity: normal Under very specific circumstances, RT can start eating up all memory on the server. Load would shoot up as mason processes (in fcgid mode) would eat all available memory and CPU. PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 14991 www-data 20 0 1301m 1.1g 5028 R 89 14.6 3:53.97 mason_handler.f 15002 www-data 20 0 1235m 1.1g 5028 R 81 13.7 3:28.32 mason_handler.f 14983 www-data 20 0 1346m 1.2g 5028 R 79 15.2 3:49.92 mason_handler.f Strace on those process shows seemingly random data being read on the #4 file descriptor: rt_sigprocmask(SIG_SETMASK, [], NULL, 8) = 0 poll([{fd=4, events=POLLIN|POLLERR}], 1, -1) = 1 ([{fd=4, revents=POLLIN}]) rt_sigprocmask(SIG_BLOCK, [PIPE], [], 8) = 0 read(4, "\27\3\1\0 "..., 5) = 5 read(4, "V\241\232\305\35r\271c'\307\311\266\212\267\2329\221\35\212\262 \34\351\20c\233\264\10!-\3 30V"..., 32) = 32 read(4, "\27\3\1\0000"..., 5) = 5 read(4, "\235s\262RE!\314\314\1\263\10\200K\325\343\272\312\23\212=Ei\373\336\23M\365uP\245\301jI". .., 48) = 48 rt_sigprocmask(SIG_SETMASK, [], NULL, 8) = 0 rt_sigprocmask(SIG_BLOCK, [PIPE], [], 8) = 0 write(4, "\27\3\1\0 \30\36\3030\224lH\373E\217\311\3115\25H\215\327\272W\263[a\224\251\250|\353\200 "..., 74) = 74 rt_sigprocmask(SIG_SETMASK, [], NULL, 8) = 0 poll([{fd=4, events=POLLIN|POLLERR}], 1, -1) = 1 ([{fd=4, revents=POLLIN}]) rt_sigprocmask(SIG_BLOCK, [PIPE], [], 8) = 0 read(4, "\27\3\1\0 "..., 5) = 5 read(4, "\250H\271D~\221\345\24\34\376\277\325ZC\336+\362;\222.\355x\316\270\351'\257\377\237\273,\ 226"..., 32) = 32 read(4, "\27\3\1\0000"..., 5) = 5 That stuff is actually the wire protocol for PostgreSQL. From the pgsql side, the socket looks mostly idle, except for SELECT queries that happen sometime. This is the query: SELECT main.* FROM Attributes main WHERE (main.ObjectType = 'RT::User') AND (main.ObjectId = 77) Now, the peculiar thing is that the user #77 has the *same* email address as user #32 (my regular user). I do not understand how this was allowed, but I did change the email address on account #32 today. One way to trigger the bug is to visit the "ModifyPeople" page of a ticket that has user #32 as an owner, for example: https://rt.koumbit.net/rt/Ticket/ModifyPeople.html?id=77584 Incoming emails were also triggering the bug, which made it really nastier... The workaround was for me to change the email address on user #77 to some unique string. Sorry if this is not really relevant for the Debian package, but it's really late here and I've just spent the last 4h tracking this bug. I figured other people could use that debugging info to fix the issue on their side too. :) Oh, and note that this is present in 3.8.7 and 3.8.10 also... I tried the unstable packages out of desperation. :) -- Package-specific info: Changed files: There are locally modified files in /usr/local/share/request-tracker3.8/, these may (or may not) be the source of the problem. -- System Information: Debian Release: 5.0.8 APT prefers oldstable APT policy: (500, 'oldstable'), (2, 'testing') Architecture: amd64 (x86_64) Kernel: Linux 2.6.26-2-vserver-amd64 (SMP w/8 CPU cores) Locale: LANG=fr_CA.UTF-8, LC_CTYPE=fr_CA.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/bash Versions of packages request-tracker3.8 depends on: ii dbconfig-common 1.8.39 common framework for packaging dat ii debconf [debcon 1.5.24 Debian configuration management sy ii libapache-sessi 1.86-1 Perl modules for keeping persisten ii libcache-simple 0.27-2 Perl module to cache and expire ke ii libcalendar-sim 1.20-1 Perl extension to create simple ca ii libcgi-fast-per 5.10.0-19lenny3 CGI::Fast Perl module ii libcgi-pm-perl 3.38-2lenny3 Simple Common Gateway Interface Cl ii libclass-return 0.55-1 A return-value object that lets yo ii libcss-squish-p 0.07-1 Compact many CSS files into one bi ii libdata-ical-pe 0.13+dfsg-1 Perlmodule to generate and read iC ii libdbi-perl 1.605-1 Perl5 database interface by Tim Bu ii libdbix-searchb 1.54-1 Encapsulate SQL queries and rows i ii libdevel-stackt 1.1902-1 Stack trace and stack trace frame ii libemail-addres 1.889-2 RFC 2822 Address Parsing and Creat ii libfcgi-procman 0.18-2 Functions for managing FastCGI app ii libfile-sharedi 0.05-1.2 Locate per-dist and per-module sha ii libgd-graph-per 1.44-3 Graph Plotting Module for Perl 5 ii libgd-text-perl 0.86-5 Text utilities for use with GD ii libgnupg-interf 0.36-1 Perl interface to GnuPG ii libgraphviz-per 2.03-2 Perl interface to the GraphViz gra ii libhtml-mason-p 1:1.39-1 HTML::Mason Perl module ii libhtml-parser- 3.56-1+lenny1 A collection of modules that parse ii libhtml-rewrite 0.03-1 concise attribute rewriting ii libhtml-scrubbe 0.08-4 Perl extension for scrubbing/sanit ii libipc-run-safe 0.02-1 Use IPC::Run and IPC::Run3 safely ii libjs-prototype 1.6.0.2-4 JavaScript Framework for dynamic w ii libjs-scriptacu 1.8.1-5 JavaScript library for dynamic web ii liblocale-maket 0.02-3 Maketext from already interpolated ii liblocale-maket 0.66-1 Lexicon-handling backends for "Loc ii liblog-dispatch 2.18-1 Dispatches messages to multiple Lo ii libmailtools-pe 2.03-1 Manipulate email in perl programs ii libmime-tools-p 5.427-1 Perl5 modules for MIME-compliant m ii libmime-types-p 1.24-1 Perl extension for determining MIM ii libmodule-versi 1.05-1 Report versions of all modules in ii libperlio-eol-p 0.14-1+b1 PerlIO layer for normalizing line ii libregexp-commo 2.122-1 Provide commonly requested regular ii libtext-autofor 1.14.0-1 Perl module for automatic text wra ii libtext-quoted- 2.05-2 Extract the structure of a quoted ii libtext-templat 1.44-1.2 Text::Template perl module ii libtext-wikifor 0.78-1 translates Wiki formatted text int ii libtext-wrapper 1.02-1 Simple word wrapping routine ii libtime-modules 2006.0814-2 Various Perl modules for time/date ii libtimedate-per 1.1600-9 Time and date functions for Perl ii libtree-simple- 1.18-1 A simple tree object ii libuniversal-re 0.11-1 Load modules from a variable ii libxml-rss-perl 1.33-1 Perl module for managing RSS (RDF ii libxml-simple-p 2.18-1 Perl module for reading and writin ii perl [libdigest 5.10.0-19lenny3 Larry Wall's Practical Extraction ii perl-modules [l 5.10.0-19lenny3 Core Perl modules ii postfix [mail-t 2.5.5-1.1 High-performance mail transport ag ii rsyslog [system 3.18.6-4 enhanced multi-threaded syslogd ii rt3.8-apache2 3.8.8-7+squeeze1~bpo50+1 Apache 2 specific files for reques ii rt3.8-clients 3.8.8-7+squeeze1~bpo50+1 mail gateway and command-line inte ii rt3.8-db-postgr 3.8.8-7+squeeze1~bpo50+1 PostgreSQL database backend for re ii ucf 3.0016 Update Configuration File: preserv Versions of packages request-tracker3.8 recommends: pn cron-daemon <none> (no description available) ii libdatetime-locale-pe 1:0.44-1 Perl extension providing localizat ii libdatetime-perl 2:0.6100-2~bpo50+1 module for manipulating dates, tim ii speedy-cgi-perl 2.22-10 speed up perl scripts by making th Versions of packages request-tracker3.8 suggests: ii rt3.8-rtfm 2.4.2-2 FAQ Manager for Request Tracker 3. -- debconf information: * request-tracker3.8/organization: koumbit.org request-tracker3.8/pgsql/no-empty-passwords: request-tracker3.8/pgsql/authmethod-user: password * request-tracker3.8/handle-siteconfig-permissions: true request-tracker3.8/install-error: abort * request-tracker3.8/correspondaddress: [email protected] request-tracker3.8/dbconfig-remove: request-tracker3.8/mysql/method: unix socket request-tracker3.8/install-cronjobs: request-tracker3.8/upgrade-error: abort request-tracker3.8/mysql/admin-user: root request-tracker3.8/remote/port: request-tracker3.8/dbconfig-reinstall: false request-tracker3.8/db/dbname: rtdb request-tracker3.8/pgsql/changeconf: false request-tracker3.8/dbconfig-upgrade: true request-tracker3.8/missing-db-package-error: abort request-tracker3.8/pgsql/method: unix socket * request-tracker3.8/dbconfig-install: false request-tracker3.8/purge: false request-tracker3.8/pgsql/authmethod-admin: ident request-tracker3.8/pgsql/manualconf: * request-tracker3.8/webpath: /rt request-tracker3.8/remove-error: abort request-tracker3.8/upgrade-backup: true request-tracker3.8/warn-sqlite-file: request-tracker3.8/db/basepath: request-tracker3.8/internal/skip-preseed: true request-tracker3.8/remote/newhost: request-tracker3.8/pgsql/admin-user: postgres request-tracker3.8/db/app-user: rtuser * request-tracker3.8/webbaseurl: https://rt.koumbit.net request-tracker3.8/remote/host: * request-tracker3.8/rtname: Koumbit request-tracker3.8/internal/reconfiguring: false * request-tracker3.8/commentaddress: [email protected] request-tracker3.8/passwords-do-not-match: request-tracker3.8/database-type: pgsql
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--- Begin Message ---This bug has been reported against an ancient version of request-tracker (3.8), that was last released with Debian 6.0 (squeeze). But even squeeze-lts has now reached end-of-life and is no longer supported. The bug is assumed to be fixed (or no longer relevant) in newer request-tracker releases and therefore I'm closing this report now. If the problem is still reproducible in the currently supported versions (request-tracker4), feel free to provide more information, reopen and reassign this bug report. Andreas
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