--- Begin Message ---
Package: request-tracker4
Version: 4.4.1-3+deb9u3
Severity: normal
Dear Maintainer,
RT changes the original order of email headers when forwarding attached emails.
This is seen in case the original message was offered to RT with a leading unix
style From_ header. This behaviour causes havoc in case the full mime message
later gets analysed by strict spam scanners who interpret mime-included message
headers.
Both the full headers of a message as offered to RT (headers-incoming.txt)
and the full headers of message as forwarded in mime attachemnt
by RT (headers-forwarded.txt) are attached to this bugreport.
The first line in headers-incoming.txt is
From [email protected] mon apr 4 20: 01:10 2022
. (This was likely added by postfix doing local(8postfix) mail delivery, and
alias expansion.) However, in headers-forwarded.txt it ends up at line 19.
This breaks the email headers. (And our spam scanner RSPAMD agrees and
reports it as BROKEN_HEADERS.)
Below we elaborate on the details of our setup.
* What led up to the situation?
There is no specific trigger for this situation, presumably the bug existed in
the system eversince it was installed. What triggered our investigation was a
helpdesk call from one of our customers telling us that "forwarded tickets from
RT4 were bounced by our mail gateway".
A little bit of background on our setup:
- Tickets are received through SMTP and added to the system by rt-mailgate. Our
configuration is based on
https://rt-wiki.bestpractical.com/wiki/ManualEmailConfig.
- The RT4 view used to forward the original email
(https://<rt_host>/rt/Ticket/Display.html?id=<ticket_number>)
- We're using Postfix (3.1.15-0+deb9u) as MTA to send and receive emails from
RT4. Outgoing mail is relayed through our mail gateway.
- On our mail gateway we use RSPAMD (version 3.1-1~buster from rspamd.com)
Other related packages:
- apache2 (2.4.25-3+deb9u12)
- postgresql-9.6 (9.6.24-0+deb9u1)
- request-tracker4 rt4-clients rt4-db-postgresql rt4-db-sqlite rt4-fcgi
(all version 4.4.1-3+deb9u3)
The reason for these bounces: RSPAMD marked all of these messages to have
BROKEN_HEADERS. This ultimately results in bouncing the message as the SPAM
score increased beyond the configured limit. Investigation into these
BROKEN_HEADERS showed that when piping emails to rt-mailgate (from the aliases
file), postfix adds something like: "From [email protected] Tue Mar
29 12:52:50 2022" before the original email header (so this becomes the first
line parsed by rt-mailgate). This behaviour can be explained from the local(8)
manpage that comes with postfix: "In the case of UNIX-style mailbox delivery,
the local(8) daemon prepends a "From sender time_stamp" envelope header to each
message". This can be confirmed by piping the email alias to a file using 'cat'
instead of rt-mailgate.
--- See mail-delivered-to-cat.txt
Next, we have tested rt-mailgate to "deliver" to netcat: 'nc -l -p 81 > nc.log
2>&1'. The nc.log still contains the first line added by postfix. Feeding only
the SMTP header (including the line added by postfix against RSPAMD did NOT
give a BROKEN_HEADER classification. Command: 'cat mail-delivered-to-cat.txt |
/usr/bin/rt-mailgate --queue 'General' --action correspond --url
http://localhost:81/rt'
--- See nc.log
After this we actually delivered the ticket to the RT queue: 'cat
mail-delivered-to-cat.txt | /usr/bin/rt-mailgate --queue 'General' --action
correspond --url http://localhost/rt'
Last step is to stop postfix on the local system and forward the first entry in
the history (from view:
https://<rt_host>/rt/Ticket/Display.html?id=<ticket_number>) to a random email
address. When running postcat of that forward from the local mailqueue we get
the results showed in postcat-forwarded-message.txt. When pasting the header in
the MIME attached message into RSPAMD, RSPAMD reports BROKEN_HEADERS.
Changing the following entry in the SMTP header of the MIME attachment:
"From [email protected] Tue Mar 29 12:52:50 2022"
To (not the colon):
"From: [email protected] Tue Mar 29 12:52:50 2022"
RSPAMD no longer reports BROKEN_HEADERS
We have been able to reproduce the behaviour by setting up a clean installation
of RT4, with the same versions as specified below.
* Workaround
We have been able to work around the problem by filtering the first line (added
by postfix) on delivery to rt-mailgate in the aliases configuration. An
example:
Change:
rt: "| /usr/bin/rt-mailgate --queue 'Test' --action correspond -- url
http://localhost/rt";
To:
rt: "| /usr/bin/awk 'NR > 1 || !/^From /' | /usr/bin/rt-mailgate -- queue
'Test' --action correspond --url http://localhost/rt";
In /your/aliases/file and run 'postalias /your/aliases/file'
* Thanks to:
Lars Biemans and Wessel Dankers for the collaboration and
effort on finding and working around this issue!
Bye,
Sander van Dinten and Joost van Baal-Ilić
-- Package-specific info:
Changed files:
There are locally modified files in /usr/local/share/request-tracker4/,
these may (or may not) be the source of the problem.
-- System Information:
Debian Release: 9.13
APT prefers oldoldstable
APT policy: (500, 'oldoldstable')
Architecture: amd64 (x86_64)
Kernel: Linux 4.9.0-18-amd64 (SMP w/2 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8),
LANGUAGE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)
Versions of packages request-tracker4 depends on:
ii dbconfig-common 2.0.8
ii debconf [debconf-2.0] 1.5.61
ii fonts-droid-fallback 1:6.0.1r16-1.1
ii fonts-noto-hinted 20161116-1
ii libapache-session-perl 1.93-2
ii libbusiness-hours-perl 0.13-0+deb9u1
ii libcgi-emulate-psgi-perl 0.22-1
ii libcgi-pm-perl 4.35-1
ii libcgi-psgi-perl 0.15-2
ii libclass-accessor-perl 0.34-1
ii libconvert-color-perl 0.11-2
ii libcrypt-eksblowfish-perl 0.009-2+b2
ii libcrypt-ssleay-perl 0.73.04-2
ii libcrypt-x509-perl 0.51-1
ii libcss-minifier-xs-perl 0.09-2+b2
ii libcss-squish-perl 0.09-1
ii libdata-guid-perl 0.048-1
ii libdata-ical-perl 0.22+dfsg-1
ii libdata-page-pageset-perl 1.02-1
ii libdate-extract-perl 0.06-1
ii libdate-manip-perl 6.57-1
ii libdatetime-format-natural-perl 1.04-1
ii libdatetime-locale-perl 1:1.11-1
ii libdatetime-perl 2:1.42-1
ii libdbi-perl 1.636-1+deb9u1
ii libdbix-searchbuilder-perl 1.67-1
ii libdevel-globaldestruction-perl 0.14-1
ii libemail-address-list-perl 0.05-1+deb9u1
ii libemail-address-perl 1.908-1+deb9u1
ii libencode-perl 2.88-1
ii libfile-sharedir-perl 1.102-1
ii libfile-which-perl 1.21-1
ii libgd-graph-perl 1.48-2
ii libgd-text-perl 0.86-9
ii libgnupg-interface-perl 0.52-9
ii libgraphviz-perl 2.22-1
ii libhtml-formattext-withlinks-andtables-perl 0.07-1
ii libhtml-formattext-withlinks-perl 0.15-1
ii libhtml-mason-perl 1:1.56-1
ii libhtml-mason-psgihandler-perl 0.53-1
ii libhtml-quoted-perl 0.04-1
ii libhtml-rewriteattributes-perl 0.05-1
ii libhtml-scrubber-perl 0.15-1
ii libhttp-message-perl 6.11-1
ii libipc-run-perl 0.94-1+deb9u1
ii libipc-run3-perl 0.048-1
ii libjavascript-minifier-xs-perl 0.11-1+b2
ii libjson-perl 2.90-1
ii liblist-moreutils-perl 0.416-1+b1
ii liblocale-maketext-fuzzy-perl 0.11-1
ii liblocale-maketext-lexicon-perl 1.00-1
ii liblog-dispatch-perl 2.58-1
ii libmailtools-perl 2.18-1
ii libmime-tools-perl 5.508-1
ii libmime-types-perl 2.13-1
ii libmodule-refresh-perl 0.17-1
ii libmodule-versions-report-perl 1.06-1
ii libnet-cidr-perl 0.18-1
ii libnet-ip-perl 1.26-1
ii libnet-ldap-perl 1:0.6500+dfsg-1
ii libnet-ssleay-perl 1.80-1
ii libperl5.24 [libencode-perl] 5.24.1-3+deb9u7
ii libperlio-eol-perl 0.16-1+b1
ii libplack-perl 1.0042-1
ii libregexp-common-net-cidr-perl 0.02-1
ii libregexp-common-perl 2016060801-1
ii libregexp-ipv6-perl 0.03-1
ii librole-basic-perl 0.13-2
ii libscope-upper-perl 0.29-1+b1
ii libstring-shellquote-perl 1.03-1.2
ii libsymbol-global-name-perl 0.05-1
ii libtext-autoformat-perl 1.740000-2
ii libtext-password-pronounceable-perl 0.30-1
ii libtext-quoted-perl 2.09-1
ii libtext-template-perl 1.46-1
ii libtext-wikiformat-perl 0.79-1
ii libtext-wrapper-perl 1.05-2
ii libtime-parsedate-perl 2015.103-2
ii libtimedate-perl 2.3000-2+deb9u1
ii libtree-simple-perl 1.29-1
ii libuniversal-require-perl 0.17-1
ii liburi-perl 1.71-1
ii libwww-perl 6.15-1
ii libxml-rss-perl 1.59-1
ii libxml-simple-perl 2.22-1
ii lsb-base 9.20161125
ii perl 5.24.1-3+deb9u7
ii postfix [mail-transport-agent] 3.1.15-0+deb9u1
ii rsyslog [system-log-daemon] 8.24.0-1+deb9u1
ii rt4-clients 4.4.1-3+deb9u3
ii rt4-db-postgresql 4.4.1-3+deb9u3
ii rt4-db-sqlite 4.4.1-3+deb9u3
ii rt4-fcgi 4.4.1-3+deb9u3
ii ucf 3.0036
Versions of packages request-tracker4 recommends:
ii cron [cron-daemon] 3.0pl1-128+deb9u2
pn libfile-dropbox-perl <none>
pn libhtml-formatexternal-perl <none>
pn libnet-amazon-s3-perl <none>
pn w3m <none>
Versions of packages request-tracker4 suggests:
pn rt4-doc-html <none>
-- debconf information:
* request-tracker4/dbconfig-install: true
request-tracker4/mysql/method: Unix socket
* request-tracker4/pgsql/authmethod-user: ident
* request-tracker4/pgsql/authmethod-admin: ident
* request-tracker4/rtname: help.tias.edu
* request-tracker4/dbconfig-upgrade: true
* request-tracker4/database-type: pgsql
request-tracker4/missing-db-package-error: ignore
request-tracker4/purge: false
request-tracker4/db/basepath:
* request-tracker4/webpath: /rt
request-tracker4/internal/skip-preseed: false
* request-tracker4/db/dbname: requesttracker4
request-tracker4/remote/port:
* request-tracker4/pgsql/method: Unix socket
* request-tracker4/upgrade-error: ignore
request-tracker4/passwords-do-not-match:
request-tracker4/pgsql/no-empty-passwords:
* request-tracker4/webbaseurl: https://help.tias.edu
request-tracker4/pgsql/manualconf:
* request-tracker4/pgsql/admin-user: postgres
request-tracker4/pgsql/changeconf: false
request-tracker4/remote/host: localhost
* request-tracker4/db/app-user: requesttracker4@localhost
request-tracker4/internal/reconfiguring: false
request-tracker4/dbconfig-remove:
request-tracker4/mysql/admin-user:
request-tracker4/remote/newhost:
request-tracker4/install-error: ignore
* request-tracker4/handle-siteconfig-permissions: false
* request-tracker4/correspondaddress: [email protected]
* request-tracker4/install-cronjobs: true
* request-tracker4/commentaddress: [email protected]
* request-tracker4/upgrade-backup: false
request-tracker4/dbconfig-reinstall: false
* request-tracker4/organization: tias.edu
request-tracker4/remove-error: abort
--
✉ Joost van Baal-Ilić <[email protected]> ☎ (013-466-)3519
kamer G 231 ✉ TiU LIS Infra Unix <[email protected]>
irc://irc.uvt.nl/#infra ☎ (013–466-)4683 🌍 https://go.uvt.nl/unix
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From: rt@a64506f9a5d6
To: test@nowhere
Subject: [rt.a64506f9a5d6 #9] Fwd: Test RT ticket
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Test ticket via email
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