Package: otrs2
Version: 3.1.7+dfsg1-6
Severity: normal
Dear Maintainer,
when installing OTRS and choosing to not have dpkg automatically
configure the database setup, the installation fails with the following
error:
Setting up libxml-feedpp-perl (0.43-1) ...
Setting up libgd-gd2-perl (1:2.46-3+b1) ...
Setting up libgd-text-perl (0.86-8) ...
Setting up libgd-graph-perl (1.44-6) ...
Setting up otrs2 (3.1.7+dfsg1-6) ...
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
Creating config file /etc/dbconfig-common/otrs2.conf with new version
Creating config file /etc/otrs/database.pm with new version
Creating config file /etc/otrs/Kernel/Config.pm with new version
Creating config file /etc/otrs/Kernel/Config/GenericAgent.pm with new version
Creating config file /etc/otrs/maintenance.html with new version
Creating config file /etc/otrs/cron with new version
Creating config file /etc/otrs/fetchmailrc with new version
Creating config file /etc/apache2/conf.d/otrs2 with new version
Enabling module rewrite.
To activate the new configuration, you need to run:
service apache2 restart
[ ok ] Reloading apache2 configuration (via systemctl): apache2.service.
DBI connect('database=otrs;host=localhost;port=3306;','otrs',...) failed: Can't
connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2)
at /usr/share/otrs/Kernel/System/DB.pm line 256
ERROR: OTRS-otrs.RebuildConfig.pl-10 Perl: 5.14.2 OS: linux Time: Mon Feb 18
22:23:50 2013
Message: Can't connect to local MySQL server through socket
'/var/run/mysqld/mysqld.sock' (2)
Traceback (28745):
Module: Kernel::System::DB::new (v1.144.2.1) Line: 227
Module: ./bin/otrs.RebuildConfig.pl (v1.14) Line: 55
Got no DBObject! at /usr/share/otrs/Kernel/System/SysConfig.pm line 103.
dpkg: error processing otrs2 (--configure):
subprocess installed post-installation script returned error exit status 255
Errors were encountered while processing:
otrs2
E: Sub-process /usr/bin/dpkg returned an error code (1)
This is because the postinst script enables the OTRS configuration in Apache,
which in turn tries to instantiate OTRS without a configured database. I think
the installer should not install an Apache config at all (nor should it
activate it), but instead just supply and point the user to a sample config
(similar to e.g. what the mediawiki package does).
Thanks for maintaining OTRS.
Cheers,
Simon
-- System Information:
Debian Release: 7.0
APT prefers testing
APT policy: (650, 'testing'), (50, 'experimental'), (50, 'unstable'), (50,
'stable')
Architecture: amd64 (x86_64)
Foreign Architectures: i386
armel
Kernel: Linux 3.2.0-4-amd64 (SMP w/4 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Versions of packages otrs2 depends on:
ii adduser 3.113+nmu3
ii apache2-mpm-worker [httpd-cgi] 2.2.22-12
ii dbconfig-common 1.8.47+nmu1
ii debconf [debconf-2.0] 1.5.49
ii libauthen-sasl-perl 2.1500-1
ii libcrypt-passwdmd5-perl 1.3-10
ii libcss-minifier-perl 0.01-1
ii libdate-pcalc-perl 6.1-1+b2
ii libdbd-mysql-perl 4.021-1+b1
ii libdbi-perl 1.622-1
ii libemail-valid-perl 0.190-1
ii libgd-graph-perl 1.44-6
ii libgd-text-perl 0.86-8
ii libio-stringy-perl 2.110-5
ii libjavascript-minifier-perl 1.05-1
ii libjs-jquery 1.7.2+dfsg-1
ii libjs-jquery-ui 1.8.ooops.21+dfsg-2
ii libjs-prototype 1.7.0-2
ii libjs-yui 2.9.0.dfsg.0.1-0.1
ii libjson-perl 2.53-1
ii libmail-imapclient-perl 3.31-2
ii libmail-pop3client-perl 2.17-1
ii libmailtools-perl 2.09-1
ii libmime-tools-perl 5.503-1
ii libnet-imap-simple-perl 1.2030-1
ii libnet-imap-simple-ssl-perl 1.3-3
ii libnet-smtp-ssl-perl 1.01-3
ii libpdf-api2-perl 2.019-1
ii libsoap-lite-perl 0.714-1
ii libtext-csv-perl 1.21-1
ii libtext-diff-perl 1.41-1
ii libxml-feedpp-perl 0.43-1
ii libxml-parser-perl 2.41-1+b1
ii libyaml-perl 0.81-1
ii perl [libdigest-sha-perl] 5.14.2-18
ii ttf-dejavu-core 2.33-3
ii ttf-dejavu-extra 2.33-3
ii ucf 3.0025+nmu3
Versions of packages otrs2 recommends:
ii aspell 0.60.7~20110707-1
pn libapache-dbi-perl <none>
pn postgresql | mysql-server <none>
pn procmail | maildrop <none>
Versions of packages otrs2 suggests:
pn libencode-hanextra-perl <none>
ii libjson-xs-perl 2.320-1+b1
pn libnet-ldap-perl <none>
pn libnet-smtp-tls-butmaintained-perl <none>
pn libtext-csv-xs-perl <none>
pn otrs2-doc-en | otrs2-doc-de <none>
-- debconf information:
otrs2/install-error: abort
otrs2/remove-error: abort
otrs2/pgsql/authmethod-admin: ident
otrs2/pgsql/method: unix socket
otrs2/db/app-user: otrs
otrs2/pgsql/changeconf: false
otrs2/pgsql/authmethod-user: ident
otrs2/internal/skip-preseed: true
otrs2/remote/port:
otrs2/upgrade-backup: true
otrs2/db/dbname: otrs2
otrs2/pgsql/admin-user: postgres
otrs2/dbconfig-reinstall: false
otrs2/db/basepath:
* otrs2/dbconfig-install: false
otrs2/pgsql/manualconf:
otrs2/mysql/method: unix socket
otrs2/dbconfig-remove:
otrs2/upgrade-error: abort
otrs2/remote/newhost:
otrs2/internal/reconfiguring: false
otrs2/purge: false
* otrs2/database-type: mysql
otrs2/pgsql/no-empty-passwords:
otrs2/dbconfig-upgrade: true
otrs2/passwords-do-not-match:
otrs2/remote/host:
otrs2/missing-db-package-error: abort
otrs2/mysql/admin-user: root
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