Sounds like an upstream issue  - not Debian specific

There are various reports upstream such as this
https://github.com/budgie-desktop/budgie-desktop/issues/232

and this PR which has been merged apparently allows you to shift-click
on an icon to launch a new instance

https://github.com/budgie-desktop/budgie-desktop/pull/1364

Going to mark this as a wishlist item.

Once v10.4.1 of budgie-desktop is released we can check then if the
shift-click method resolves this launch of a new instance issue with
gnome-terminal (I am guessing that is the terminal you are using)

On 3 May 2018 at 02:37, Alexandre Paradis <debian-...@alexparadis.net> wrote:
> Package: budgie-desktop
> Version: 10.4+git20171031.10.g9f71bb8-1.2
> Severity: important
>
> Dear Maintainer,
>
> When pinning a terminal application to the taskbar, I cannot spawn additonal 
> instances of this application use right-click -> New Window, as the menu is 
> missing
>
>    * What led up to the situation?
>      Pin gnome-terminal, or xfce4-terminal, right-click the icon and look for 
> New Window
>    * What exactly did you do (or not do) that was effective (or
>      ineffective)?
>      Same steps work as expected for other programs (Chrome, File manager)
>    * What was the outcome of this action?
>      Cant find the menu item to open a second terminal instance
>    * What outcome did you expect instead?
>      New window menu item present
>
>
>
> -- System Information:
> Debian Release: buster/sid
>   APT prefers testing
>   APT policy: (500, 'testing')
> Architecture: amd64 (x86_64)
> Foreign Architectures: i386
>
> Kernel: Linux 4.15.0-3-amd64 (SMP w/4 CPU cores)
> Locale: LANG=en_CA.UTF-8, LC_CTYPE=en_CA.UTF-8 (charmap=UTF-8), 
> LANGUAGE=en_CA:en (charmap=UTF-8)
> Shell: /bin/sh linked to /bin/dash
> Init: systemd (via /run/systemd/system)
> LSM: AppArmor: enabled
>
> Versions of packages budgie-desktop depends on:
> ii  budgie-core                                
> 10.4+git20171031.10.g9f71bb8-1.2
> ii  dconf-gsettings-backend [gsettings-backen  0.28.0-2
> ii  gir1.2-budgie-1.0                          
> 10.4+git20171031.10.g9f71bb8-1.2
> ii  gnome-control-center                       1:3.28.1-1
> ii  gnome-menus                                3.13.3-11
> ii  gnome-screensaver                          3.6.1-8+b1
> ii  gnome-session-bin                          3.28.1-1
> ii  gnome-session-common                       3.28.1-1
> ii  gnome-settings-daemon                      3.28.1-1
> ii  network-manager-gnome                      1.8.10-5
>
> budgie-desktop recommends no packages.
>
> budgie-desktop suggests no packages.
>
> -- no debconf information

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