Package: otrs2 Version: 2.0.4p01-14.1 Severity: important In SysConfig except for a few all checkboxes are greyed out. Changing a value and clicking update doesn't store the updated values. All config files and directories belong to the webserver user who can write to them. This behaviour is also described in these posts:
http://lists.otrs.org/pipermail/otrs-de/2006-March/005869.html http://lists.otrs.org/pipermail/otrs-de/2006-September/007017.html http://lists.otrs.org/pipermail/otrs/2006-September/012321.html http://lists.otrs.org/pipermail/otrs/2006-September/012237.html http://lists.otrs.org/pipermail/otrs-de/2006-September/007049.html I also opened a bug (http://bugs.otrs.org/show_bug.cgi?id=1371) at otrs.org. One of the developers pointed out to me that this is a Debian package issue. Uli Stärk -- System Information: Debian Release: testing/unstable APT prefers testing APT policy: (500, 'testing') Architecture: i386 (i686) Shell: /bin/sh linked to /bin/bash Kernel: Linux 2.6.16-2-686 Locale: LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8 (charmap=UTF-8) Versions of packages otrs2 depends on: ii adduser 3.97 Add and remove users and groups ii apache2 2.0.55-4.1 next generation, scalable, extenda ii apache2-mpm-prefork [apache2] 2.0.55-4.1 traditional model for Apache2 ii dbconfig-common 1.8.23 common framework for packaging dat ii debconf 1.5.5 Debian configuration management sy ii libapache2-mod-perl2 2.0.2-2 Integration of perl with the Apach ii libauthen-sasl-perl 2.10-1 Authen::SASL - SASL Authentication ii libdate-pcalc-perl 1.2-2 Perl module for Gregorian calendar ii libdbi-perl 1.52-1 Perl5 database interface by Tim Bu ii libemail-valid-perl 0.176-1 Check validity of Internet email a ii libio-stringy-perl 2.110-1 Perl5 modules for IO from scalars ii libmailtools-perl 1.74-0.1 Manipulate email in perl programs ii libmime-perl 5.420-0.1 Perl5 modules for MIME-compliant m ii perl 5.8.8-6.1 Larry Wall's Practical Extraction ii ucf 2.0015 Update Configuration File: preserv Versions of packages otrs2 recommends: ii ispell 3.1.20.0-4.3 International Ispell (an interacti ii libdbd-mysql-perl 3.0007-1 A Perl5 database interface to the pn libgd-graph-perl <none> (no description available) pn libgd-text-perl <none> (no description available) ii libxml-parser-perl 2.34-4.2 Perl module for parsing XML files ii mysql-server 5.0.24a-4 mysql database server (current ver ii mysql-server-5.0 [mysql-ser 5.0.24a-4 mysql database server binaries ii procmail 3.22-16 Versatile e-mail processor -- debconf information: otrs2/pgsql/app-pass: (password omitted) otrs2/mysql/app-pass: (password omitted) otrs2/app-password-confirm: (password omitted) otrs2/password-confirm: (password omitted) otrs2/mysql/admin-pass: (password omitted) otrs2/pgsql/admin-pass: (password omitted) otrs2/install-error: abort otrs2/remove-error: abort otrs2/pgsql/method: unix socket otrs2/pgsql/authmethod-admin: ident otrs2/db/app-user: otrs otrs2/resetdbuser: true otrs2/pgsql/changeconf: false otrs2/pgsql/authmethod-user: otrs2/remote/port: otrs2/upgrade-backup: true otrs2/pgsql/admin-user: postgres otrs2/db/dbname: otrs2 otrs2/dbconfig-reinstall: false otrs2/db/basepath: * otrs2/dbconfig-install: true otrs2/pgsql/manualconf: otrs2/mysql/method: unix socket otrs2/dbconfig-remove: otrs2/upgrade-error: abort otrs2/remote/newhost: otrs2/internal/reconfiguring: false otrs2/purge: false * otrs2/database-type: mysql otrs2/pgsql/no-empty-passwords: otrs2/dbconfig-upgrade: true otrs2/passwords-do-not-match: otrs2/remote/host: otrs2/mysql/admin-user: root
