Package: otrs2
Version: 2.2.7-2lenny1
Severity: normal
Tags: patch
The OTRS Apache2 and SysV Init do not allow variable data relocation because
they both refer to /var/lib/otrs directly instead of referring to it via the
/usr/share/otrs/var symlink. A patch to fix the problem is appended below.
-- System Information:
Debian Release: 5.0
APT prefers testing
APT policy: (500, 'testing')
Architecture: i386 (i686)
Kernel: Linux 2.6.26-1-686 (SMP w/2 CPU cores)
Locale: LANG=C, LC_CTYPE=C (charmap=ANSI_X3.4-1968)
Shell: /bin/sh linked to /bin/bash
Versions of packages otrs2 depends on:
ii adduser 3.110 add and remove users and groups
ii apache2 2.2.9-10+lenny1 Apache HTTP Server metapackage
ii apache2-mpm-prefork [htt 2.2.9-10+lenny1 Apache HTTP Server - traditional n
ii dbconfig-common 1.8.39 common framework for packaging dat
ii debconf 1.5.24 Debian configuration management sy
ii libauthen-sasl-perl 2.12-1 Authen::SASL - SASL Authentication
ii libcrypt-passwdmd5-perl 1.3-9 interoperable MD5-based crypt() fo
ii libdate-pcalc-perl 1.2-3 Perl module for Gregorian calendar
ii libdbi-perl 1.605-1 Perl5 database interface by Tim Bu
ii libemail-valid-perl 0.179-2 Check validity of Internet email a
ii libio-stringy-perl 2.110-4 Perl modules for IO from scalars a
ii libmailtools-perl 2.03-1 Manipulate email in perl programs
ii libmime-perl 5.427-1 transitional dummy package
ii libmime-tools-perl [libm 5.427-1 Perl5 modules for MIME-compliant m
ii libtext-diff-perl 0.35-3 Perform diffs on files and record
ii libxml-parser-perl 2.36-1.1+b1 Perl module for parsing XML files
ii perl 5.10.0-18 Larry Wall's Practical Extraction
ii ucf 3.0011 Update Configuration File: preserv
Versions of packages otrs2 recommends:
ii ispell 3.1.20.0-4.4 International Ispell (an interacti
ii libapache2-mod-perl2 2.0.4-4 Integration of perl with the Apach
ii libdbd-mysql-perl 4.007-1 A Perl5 database interface to the
ii libdbd-pg-perl 2.8.7-1 Perl DBI driver for the PostgreSQL
ii libgd-graph-perl 1.44-3 Graph Plotting Module for Perl 5
ii libgd-text-perl 0.86-5 Text utilities for use with GD
ii mysql-server 5.0.51a-19 MySQL database server (metapackage
ii mysql-server-5.0 [mysql-ser 5.0.51a-19 MySQL database server binaries
ii procmail 3.22-16 Versatile e-mail processor
Versions of packages otrs2 suggests:
pn libnet-ldap-perl <none> (no description available)
ii otrs2-doc-en 20080724-1 Open Ticket Request System - Engli
-- debconf information:
otrs2/remove-error: abort
* otrs2/pgsql/method: unix socket
* otrs2/pgsql/authmethod-admin: ident
otrs2/pgsql/changeconf: false
* otrs2/pgsql/authmethod-user: ident
otrs2/internal/skip-preseed: false
* otrs2/db/dbname: otrs2
otrs2/upgrade-error: abort
otrs2/remote/newhost:
otrs2/internal/reconfiguring: false
otrs2/purge: false
* otrs2/database-type: pgsql
otrs2/remote/host:
otrs2/missing-db-package-error: abort
otrs2/mysql/admin-user: root
* otrs2/install-error: ignore
* otrs2/db/app-user: otrs
otrs2/resetdbuser: true
otrs2/remote/port:
otrs2/upgrade-backup: true
* otrs2/pgsql/admin-user: postgres
otrs2/dbconfig-reinstall: false
otrs2/db/basepath:
* otrs2/dbconfig-install: true
otrs2/pgsql/manualconf:
otrs2/mysql/method: unix socket
otrs2/dbconfig-remove:
otrs2/pgsql/no-empty-passwords:
otrs2/dbconfig-upgrade: true
otrs2/passwords-do-not-match:
# HG changeset patch
# User Bruce Tulloch <deb...@causal.com>
# Date 1233126875 -39600
# Node ID 596f83b82604a6554e2b1ab724fc1e7240942bba
# Parent e277365644a30d9f13c809cbb6d6138e14f4d097
[OTRS] fixes for relocated variable data [msg9936]
OTRS provides a symlink $HOME_OTRS/var which is used to locate the
application variable data. In Debian this is /usr/share/otrs/var.
However the apache2 configuration and SysV Init do not use it which
means that OTRS shutdown is not handled correctly if the variable
data is relocate to somewhere other than /var/lib/otrs.
This changeset fixes this problem.
--- a/etc/apache2/conf.d/otrs2 Wed Jan 28 18:05:34 2009 +1100
+++ b/etc/apache2/conf.d/otrs2 Wed Jan 28 18:14:35 2009 +1100
@@ -34,7 +34,7 @@
Allow from all
<IfModule mod_rewrite.c>
RewriteEngine On
- RewriteCond /var/lib/otrs/httpd/htdocs/maintainance.html -l
+ RewriteCond /usr/share/otrs/var/httpd/htdocs/maintainance.html -l
RewriteRule ^.*$ /otrs-web/maintainance.html
</IfModule>
</Location>
--- a/etc/init.d/otrs2 Wed Jan 28 18:05:34 2009 +1100
+++ b/etc/init.d/otrs2 Wed Jan 28 18:14:35 2009 +1100
@@ -12,14 +12,14 @@
case "$1" in
start)
- if [ -L /var/lib/otrs/httpd/htdocs/maintainance.html ]; then
- rm /var/lib/otrs/httpd/htdocs/maintainance.html
+ if [ -L /usr/share/otrs/var/httpd/htdocs/maintainance.html ]; then
+ rm /usr/share/otrs/var/httpd/htdocs/maintainance.html
fi
ln -s /etc/otrs/cron /etc/cron.d/otrs
;;
stop)
- ln -s /etc/otrs/maintainance.html /var/lib/otrs/httpd/htdocs/
+ ln -s /etc/otrs/maintainance.html /usr/share/otrs/var/httpd/htdocs/
if [ -L /etc/cron.d/otrs ]; then
rm /etc/cron.d/otrs
fi
--
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