Your message dated Fri, 08 Nov 2013 12:35:31 +0000
with message-id <[email protected]>
and subject line Bug#728301: fixed in otrs2 3.2.12-1
has caused the Debian Bug report #728301,
regarding otrs2: fails to install, remove, and install again
to be marked as done.
This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.
(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact [email protected]
immediately.)
--
728301: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=728301
Debian Bug Tracking System
Contact [email protected] with problems
--- Begin Message ---
Package: otrs2
Version: 3.2.11-1
Severity: serious
User: [email protected]
Usertags: piuparts
Hi,
during a test with piuparts I noticed your package failed to install,
remove (but not purge), and install again.
Before the second installation the package is in config-files-remaining
state. The configuration is remaining from the last version that was
successfully configured - which is the same version that is going to be
installed again.
Like a plain failure on initial install this makes the package too buggy
for a release, thus the severity.
>From the attached log (scroll to the bottom...):
0m49.2s DEBUG: Starting command: ['chroot', '/tmp/piupartss/tmpbKbXxi',
'apt-get', '-y', 'install', 'otrs2=3.2.11-1']
0m54.2s DUMP:
Reading package lists...
Building dependency tree...
Reading state information...
Suggested packages:
otrs2-doc-en otrs2-doc-de libnet-ldap-perl libjson-xs-perl
libnet-smtp-tls-butmaintained-perl libtext-csv-xs-perl
libencode-hanextra-perl
Recommended packages:
procmail maildrop aspell ispell
The following NEW packages will be installed:
otrs2
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 4451 kB of archives.
After this operation, 60.5 MB of additional disk space will be used.
Get:1 http://ftp.de.debian.org/debian/ sid/main otrs2 all 3.2.11-1 [4451 kB]
debconf: delaying package configuration, since apt-utils is not installed
Fetched 4451 kB in 0s (29.3 MB/s)
Selecting previously unselected package otrs2.
(Reading database ... 15282 files and directories currently installed.)
Unpacking otrs2 (from .../otrs2_3.2.11-1_all.deb) ...
Warning: The home dir /usr/share/otrs you specified can't be accessed: No
such file or directory
Adding system user `otrs' (UID 151) ...
Adding new user `otrs' (UID 151) with group `www-data' ...
Not creating home directory `/usr/share/otrs'.
Setting up otrs2 (3.2.11-1) ...
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
Creating config file /etc/dbconfig-common/otrs2.conf with new version
Creating config file /etc/otrs/database.pm with new version
granting access to database otrs2 for otrs@localhost: success.
verifying access for otrs@localhost: success.
creating database otrs2: success.
verifying database otrs2 exists: success.
populating database via sql... done.
dbconfig-common: flushing administrative password
Creating config file /etc/otrs/Kernel/Config.pm with new version
Creating config file /etc/otrs/Kernel/Config/GenericAgent.pm with new version
Creating config file /etc/otrs/maintenance.html with new version
Creating config file /etc/otrs/cron with new version
Creating config file /etc/otrs/fetchmailrc with new version
apache2_invoke perl: already enabled
invoke-rc.d: policy-rc.d denied execution of restart.
apache2_invoke: Enable module rewrite
invoke-rc.d: policy-rc.d denied execution of restart.
apache2_invoke: Enable module headers
invoke-rc.d: policy-rc.d denied execution of restart.
apache2_invoke deflate: already enabled
invoke-rc.d: policy-rc.d denied execution of restart.
Subroutine Load redefined at (eval 20) line 2.
apache2_invoke: Enable configuration otrs2.conf
invoke-rc.d: policy-rc.d denied execution of reload.
invoke-rc.d: policy-rc.d denied execution of start.
0m54.2s DEBUG: Command ok: ['chroot', '/tmp/piupartss/tmpbKbXxi', 'apt-get',
'-y', 'install', 'otrs2=3.2.11-1']
0m54.2s INFO: Running scripts post_install
0m54.2s DEBUG: Starting command: ['chroot', '/tmp/piupartss/tmpbKbXxi',
'apt-get', 'remove', 'otrs2']
0m54.9s DUMP:
Reading package lists...
Building dependency tree...
Reading state information...
The following packages were automatically installed and are no longer
required:
[...]
Use 'apt-get autoremove' to remove them.
The following packages will be REMOVED:
otrs2
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
After this operation, 60.5 MB disk space will be freed.
(Reading database ... 17780 files and directories currently installed.)
Removing otrs2 ...
invoke-rc.d: policy-rc.d denied execution of stop.
0m54.9s DEBUG: Command ok: ['chroot', '/tmp/piupartss/tmpbKbXxi', 'apt-get',
'remove', 'otrs2']
0m54.9s INFO: Reinstalling after remove
[...]
0m55.6s DEBUG: Starting command: ['chroot', '/tmp/piupartss/tmpbKbXxi',
'apt-get', '-y', 'install', 'otrs2=3.2.11-1']
0m59.6s DUMP:
Reading package lists...
Building dependency tree...
Reading state information...
Suggested packages:
otrs2-doc-en otrs2-doc-de libnet-ldap-perl libjson-xs-perl
libnet-smtp-tls-butmaintained-perl libtext-csv-xs-perl
libencode-hanextra-perl
Recommended packages:
procmail maildrop aspell ispell
The following NEW packages will be installed:
otrs2
debconf: delaying package configuration, since apt-utils is not installed
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 0 B/4451 kB of archives.
After this operation, 60.5 MB of additional disk space will be used.
Selecting previously unselected package otrs2.
(Reading database ... 15292 files and directories currently installed.)
Unpacking otrs2 (from .../otrs2_3.2.11-1_all.deb) ...
Warning: The home dir /usr/share/otrs you specified can't be accessed: No
such file or directory
The system user `otrs' already exists. Exiting.
Setting up otrs2 (3.2.11-1) ...
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
Replacing config file /etc/otrs/database.pm with new version
dbconfig-common: flushing administrative password
apache2_invoke perl: already enabled
invoke-rc.d: policy-rc.d denied execution of restart.
apache2_invoke rewrite: already enabled
invoke-rc.d: policy-rc.d denied execution of restart.
apache2_invoke headers: already enabled
invoke-rc.d: policy-rc.d denied execution of restart.
apache2_invoke deflate: already enabled
invoke-rc.d: policy-rc.d denied execution of restart.
Subroutine Load redefined at (eval 20) line 2.
dpkg: error processing otrs2 (--configure):
subprocess installed post-installation script returned error exit status 1
Errors were encountered while processing:
otrs2
E: Sub-process /usr/bin/dpkg returned an error code (1)
0m59.6s ERROR: Command failed (status=100): ['chroot',
'/tmp/piupartss/tmpbKbXxi', 'apt-get', '-y', 'install', 'otrs2=3.2.11-1']
The "Subroutine Load redefined at (eval 20) line 2." message appears in both
the first and the second installation, so there must be a different reason
for the failure.
cheers,
Andreas
otrs2_3.2.11-1.log.gz
Description: GNU Zip compressed data
--- End Message ---
--- Begin Message ---
Source: otrs2
Source-Version: 3.2.12-1
We believe that the bug you reported is fixed in the latest version of
otrs2, which is due to be installed in the Debian FTP archive.
A summary of the changes between this version and the previous one is
attached.
Thank you for reporting the bug, which will now be closed. If you
have further comments please address them to [email protected],
and the maintainer will reopen the bug report if appropriate.
Debian distribution maintenance software
pp.
Patrick Matthäi <[email protected]> (supplier of updated otrs2 package)
(This message was generated automatically at their request; if you
believe that there is a problem with it please contact the archive
administrators by mailing [email protected])
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256
Format: 1.8
Date: Fri, 08 Nov 2013 12:25:45 +0100
Source: otrs2
Binary: otrs2 otrs
Architecture: source all
Version: 3.2.12-1
Distribution: unstable
Urgency: high
Maintainer: Patrick Matthäi <[email protected]>
Changed-By: Patrick Matthäi <[email protected]>
Description:
otrs - Open Ticket Request System (OTRS 3)
otrs2 - Open Ticket Request System
Closes: 728301
Changes:
otrs2 (3.2.12-1) unstable; urgency=high
.
* New upstream release.
- Refresh hunky patch 07-dont-chown-links.
- Refresh hunky patch 11-fix-SetPermissions-to-include-some-more-dirs.
* Allow otrs.DeleteCache.pl to fail in postinst.
Closes: #728301
* Merge 3.2.11-1~bpo70+1 changelog.
* Bump Standards-Version to 3.9.5 (no changes needed).
* Don't explicitly request xz compression - dpkg 1.17 does this by default.
Checksums-Sha1:
55ec067ffe766342da415af570144f36020b75cb 1765 otrs2_3.2.12-1.dsc
c39d587c71910283e5d8abde2d3931be062c1993 18866640 otrs2_3.2.12.orig.tar.bz2
66473cef17e310b8dc9b61b3c2a9293bdd00c656 39072 otrs2_3.2.12-1.debian.tar.gz
a1e37f409ad7dea21f6a6edb14be90a172314bc0 4457598 otrs2_3.2.12-1_all.deb
44b0e131855843e4d44a0af41eab28787635df7b 165050 otrs_3.2.12-1_all.deb
Checksums-Sha256:
1ccb19a06d848c1d10674360e189773d36e53082b577bb5e1d26fc9149a16f46 1765
otrs2_3.2.12-1.dsc
f69e4ffc10dc4ecf733a20ed79e1c65e03bbe01e7adb937af8f6ceb47a5b0709 18866640
otrs2_3.2.12.orig.tar.bz2
0ec888e0be10392e12c7bd858b2cc1231d8027a74f30711e140a572e4b5a9aa6 39072
otrs2_3.2.12-1.debian.tar.gz
700e2f6a5d4c9113286ac2adf47ca694dbbcb794e60ed287533042433556469f 4457598
otrs2_3.2.12-1_all.deb
1757df88fbb2f96c9c3ca25dda150b66aa8dd0d13b1af7e6f19e60c912a9a9bc 165050
otrs_3.2.12-1_all.deb
Files:
768affd90c91ff6962a06a8dcb0c9c6b 1765 web optional otrs2_3.2.12-1.dsc
259b327d8032f850081b2bf5bc8e533d 18866640 web optional
otrs2_3.2.12.orig.tar.bz2
8ac83e6bba0d413b6dbfc1e6947bbe62 39072 web optional
otrs2_3.2.12-1.debian.tar.gz
556aedfabc689e2dad62a2b662530b65 4457598 web optional otrs2_3.2.12-1_all.deb
fd16270300058691e7e5e4d2bd4456de 165050 web optional otrs_3.2.12-1_all.deb
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.12 (GNU/Linux)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=/zkE
-----END PGP SIGNATURE-----
--- End Message ---
