Package: otrs2 Version: 5.0.10-1 Severity: serious User: debian...@lists.debian.org Usertags: piuparts
Hi, during a test with piuparts I noticed your package fails to upgrade from 'jessie'. It installed fine in 'jessie', then the upgrade to 'stretch' fails. >From the attached log (scroll to the bottom...): [...] Migration completed! applying upgrade sql for 3.3.9-3 -> 5.0.0. applying upgrade script for 3.3.9-3 -> 5.0.1. Migration started... Step 1 of 17: Refresh configuration cache...[Mon May 23 13:17:50 2016] DBUpdate-to-5.pl: Subroutine Load redefined at (eval 16) line 2. If you see warnings about 'Subroutine Load redefined', that's fine, no need to worry! done. Step 2 of 17: Check framework version...[Mon May 23 13:17:51 2016] DBUpdate-to-5.pl: Subroutine Load redefined at (eval 1736) line 2. done. Step 3 of 17: Migrate Database Column Types...done. Step 4 of 17: Migrate charset to UTF-8 on auto_response table...done. Step 5 of 17: Migrate charset to UTF-8 on notification_event table...done. Step 6 of 17: Migrate event based notifications to support multiple languages...done. Step 7 of 17: Migrate notifications to event based notifications...[Mon May 23 13:17:51 2016] DBUpdate-to-5.pl: DBD::Pg::db do failed: ERROR: invalid byte sequence for encoding "UTF8": 0xeb 0x73 0x63 at /usr/share/otrs/Kernel/System/DB.pm line 449. ERROR: OTRS-DBUpdate-to-5.pl-10 Perl: 5.22.2 OS: linux Time: Mon May 23 13:17:51 2016 Message: ERROR: invalid byte sequence for encoding "UTF8": 0xeb 0x73 0x63, SQL: ' INSERT INTO notification_event_message (notification_id, subject, text, content_type, language) VALUES (?, ?, ?, ?, ?)' Traceback (13340): Module: Kernel::System::NotificationEvent::NotificationAdd Line: 375 Module: main::_MigrateNotifications Line: 1115 Module: ./scripts/DBUpdate-to-5.pl Line: 162 error. [Mon May 23 13:17:51 2016] DBUpdate-to-5.pl: Died at ./scripts/DBUpdate-to-5.pl line 167. error encountered processing /usr/share/dbconfig-common/scripts/otrs2/upgrade/pgsql/5.0.1: /usr/share/dbconfig-common/scripts/otrs2/upgrade/pgsql/5.0.1 exited with non-zero status dbconfig-common: otrs2 configure: aborted. dbconfig-common: flushing administrative password dpkg: error processing package otrs2 (--configure): subprocess installed post-installation script returned error exit status 1 cheers, Andreas
otrs2_5.0.10-1.log.gz
Description: application/gzip