Reid Priedhorsky <[EMAIL PROTECTED]> writes: > On Mon, 26 Feb 2007 03:10:09 +0100, Pierre Habouzit wrote: > > > There is a thing to know about bugs, answering "hey, I got your > > mail" is useless > > I'm a user, not a developer. I've filed perhaps a couple of a dozen bugs, > and I find great value in a reply which has no content other than "hey, I > got your mail". It tells me that the maintainer noticed and cares. This is > meaningful to me. > > I interpret filing a bug and getting no reply at all as: the maintainer > is absent/doesn't care/didn't notice/various other not-good states. This > is frustrating. (An automated reply counts as no reply in this context.) > > I think that most submitters would feel similarly.
AOL. If it's true that the BTS can automatically notify the submitter when the maintainer adds a "confirmed" tag (or other unambiguous indication of triage), then I don't even need a personal message from the developer -- simply *knowing for sure* that they have seen and responded to my bug report is motivation enough to send more useful bug reports. Don't underestimate the value of motivating users by confirming that a *breathing human developer* has read their report and finds it useful enough at least to change the status or add a "triaged-as-foo" tag. If they get *no* feedback for an extended period, then many users will simply not send future bug reports at all. *Any* feedback from a live human being on the usefulness of the bug report will give definite information to the user on what they should be doing for future bug reports. -- \ Contentsofsignaturemaysettleduringshipping. | `\ | _o__) | Ben Finney -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
